- Diversity & Inclusion
- Professional Development
- Volunteer Work
- Youth Development Programs
MARK A. VALLES
Summary
Dedicated customer service professional with over 20 years of experience in the banking industry, adept at building and maintaining strong client relationships. Proven track record of exceeding customer expectations and driving customer satisfaction. Seeking to leverage exceptional communication, problem-solving, and sales skills in a dynamic sales role to contribute to a company's growth and success.
Overview
20
20
years of professional experience
Work History
Vice President, Issues Reporting Department
MUFG UNION BANK N.A. / U.S. Bank N.A.
04.2018 - 02.2024
- Partnered with leaders in assigned lines of business, Risk/Compliance/Audit consultants, and other Risk managers to oversee the successful creation, implementation, and maintenance of an effective risk management framework
- Developed compliance programs and processes while comprehensively overseeing the implementation and execution of business line controls to ensure effectiveness
- Maintained awareness of supervisory enforcement actions, legislative updates, new/amended regulatory requirements and banking operation
- Successfully engaged with first-line risk partners to remediate the entire portfolio of Union Bank N.A. Risk Issues (185 Issues), facilitating a seamless transition of clients under the U.S. Bank portfolio.
- Proactively identified, assessed, documented, and mitigated high risk issues working with Business/Product Change Risk Assessments (PRISM), Enterprise Compliance Risk Assessments (ECRA), and Compliance Approval Tool Review (CAT)
Assistant Vice President, Tax Operations
MUFG Union Bank N.A.
03.2007 - 04.2018
- Led the transition of the Tax Operation/Unclaimed Property Department from California to Arizona for site optimization, ensuring smooth operational continuity and enhanced efficiency.
- Collaborated with EY Information Reporting and Withholding Department to implement a form validation tool and a withholding module built off the bank's payment system, and transitioned the bank's reporting system from StoneRiver to SOVOS
- Functioned as an Operational Tax SME, process reengineering expert and a liaison between Corporate Tax, Business Partners, Compliance, Risk, and IT
- Contributed towards the bank's FATCA project by acting as a Tax Operations SME to onboard the Accounts Payable Department as well as the bank's syndicated loans business
- Built requirements for implementing a validation tool for W8IMYs
- Led various process improvement engagements surrounding Tax Operations such as built an electronic workbook for 945 and 1042 filings, streamlined antiquated processes by drafting procedural flows and worked with IT department on various system enhancements to change the backup withholding rate from 28% to 24% as a result from the Tax Cuts and Jobs Act
- Oversaw the bank's annual W-8 recertification project and developed a comprehensive step-by-step project plan outlining all necessary tasks to ensure timely and accurate completion.
- Assisted in identifying Unclaimed Property processes for areas of automation and upgraded the bank's Unclaimed Property software, enhancing efficiency and accuracy.
- Remediated internal audit issues and self-identified issues, and contributed to building a Risk Control Self-Assessment (RCSA), ensuring robust internal controls and compliance
- Created an Asset Recovery program for MUFG Union Bank to claim funds that may have been escheated.(LeanSixSigma)
- Successfully led an initiative in migrating MUFG-Bank of Tokyo's Unclaimed Property department into Union Bank's
- Built control reports and worked with IT departments in understanding account to customer relationships and implemented 'linking' related accounts to prevent escheating
Senior Associate
Bank of the West N.A.
01.2004 - 01.2007
- Assisted consumer and commercial clients with account implementation, including IRAs, CDs, and various loans, ensuring their financial needs were met efficiently and accurately.
- Developed new business relationships by researching local markets and targeting potential clients, contributing significantly to the bank's growth.
- Maintained client accounts and completed service requests while adhering to bank and regulatory compliance
- Exceeded sales goals on a quarterly and yearly basis while maintaining excellent customer service
Education
Finance
Fullerton College
Fullerton, CAHigh School Diploma -
St. Paul High School
Santa Fe Springs, CA06-2022
Skills
- Team Management
- Personal Finance
- Complex Problem-solving
- Client relationship building
- Strategic planning
- Data analysis
- Financial management
- Operational management
- Relationship building
- Team leadership
- Account management
- Risk management
Skills and extracurricular activities
- LeanSixSigma Green Belt Certification: Unclaimed Property Asset Recovery (DMADV)
- Microsoft Office Proficiency: Excel (pivot tables, formulas, quick keys), Word, Visio, Outlook, PowerPoint
- Leadership & Team-Building: Successfully organized and managed two bank softball teams, enhancing employee engagement and expanding the bank's presence in Tempe, AZ.
- Personal Finance: Expertise in managing personal finances, including budgeting, investing, and financial planning.
Interests
Timeline
Vice President, Issues Reporting Department
MUFG UNION BANK N.A. / U.S. Bank N.A.
04.2018 - 02.2024
Assistant Vice President, Tax Operations
MUFG Union Bank N.A.
03.2007 - 04.2018
Senior Associate
Bank of the West N.A.
01.2004 - 01.2007
Finance
Fullerton College
High School Diploma -
St. Paul High School
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