MARKAELYN JASON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Prison Officer
South Louisiana Ice Processing Center
02.2021 - 01.2023
- Enhanced inmate rehabilitation by implementing educational and vocational programs.
- Reduced recidivism rates through effective communication, conflict resolution, and counseling techniques.
- Ensured prison security by conducting regular cell searches and maintaining strict adherence to safety protocols.
- Maintained order within the facility by enforcing rules, regulations, and disciplinary actions consistently.
- Provided first aid and emergency response services as needed, prioritizing prisoner safety and wellbeing.
- Managed high-risk situations calmly and effectively, using de-escalation techniques when necessary.
Customer Care Representative
Senture
01.2020 - 01.2021
- Enhanced customer satisfaction by providing timely and accurate technical support for various products.
- Resolved complex issues through diligent research, analysis, and troubleshooting techniques.
- Developed rapport with customers by delivering empathetic and personalized assistance during interactions.
- Reduced call wait times by addressing customer inquiries quickly and proficiently.
- Utilized remote access tools to diagnose and troubleshoot issues on customers'' devices effectively.
- Maintained detailed records of all customer interactions, ensuring continuity of care for future inquiries or escalations.
Freight Coordinator
Wal-Mart Distribution Center
01.2018 - 01.2020
- Streamlined freight coordination processes by implementing efficient scheduling and tracking systems.
- Enhanced customer satisfaction with timely and accurate shipment updates and proactive issue resolution.
- Reduced operational costs by negotiating competitive rates with carriers and optimizing route planning.
- Ensured compliance with industry regulations, performing thorough audits on shipment documentation and procedures.
- Coordinated international shipments by liaising between customs brokers, shipping lines, trucking companies, warehouses suppliers.
Education
No Degree - Practical Nursing
South Louisiana Community College
Lafayette, LA05.2025
High School Diploma -
Beau Chene High School
Arnaudville, LA05.2017
Skills
- Critical Thinking
- Effective Communication
- Decision Making
- Multitasking Abilities
- Conflict Resolution
- Computer Literacy
Timeline
Prison Officer
South Louisiana Ice Processing Center
02.2021 - 01.2023
Customer Care Representative
Senture
01.2020 - 01.2021
Freight Coordinator
Wal-Mart Distribution Center
01.2018 - 01.2020
No Degree - Practical Nursing
South Louisiana Community College
High School Diploma -
Beau Chene High School
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