Markajsha Williams

• Coordinated team schedules and resource allocation for project completion.
• Conducted vehicle inspections to identify repossession eligibility and status.
• Communicated effectively with clients regarding payment status and repossession processes.
• Managed records of repossessed vehicles and maintained accurate documentation files.
• Collaborated with law enforcement to facilitate safe vehicle recoveries when necessary.
• Trained new team members on effective repossession techniques and company policies.
• Utilized GPS technology to locate vehicles for efficient recovery operations.
• Transported repossessed vehicles safely back to designated locations following successful recovery operations.
• Provided customer service support to debtors by answering their questions concerning loans, payments.
• Performed skip-tracing activities to locate missing or delinquent debtors.
• Monitored debtor accounts regularly in order to detect any irregularities that could lead to potential defaults.
• Communicated with law enforcement personnel during repo operations as needed.
• Completed other administrative tasks related to the repo process such as filing documents, responding to emails.
• Prepared and maintained repossession paperwork, including legal notices and court documents.
• Responded promptly to requests from creditors and lenders regarding status updates on repo cases.
• Organized and managed databases containing information about debtors, creditors, loans.
• Accepted and processed customer payments and applied toward account balances.
• Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
• Performed administrative functions for assigned accounts, recorded address changes and purged records.

• Assessed customers' needs, provided advice on product selection, and answered inquiries about products, prices, availability and credit terms.
• Processed loan applications and determined appropriate loan amounts based on customer's financial information.
• Provided excellent customer service by greeting customers in a friendly manner and responding to their requests promptly.
• Negotiated loan repayment plans with customers when necessary.
• Managed store finances including cash handling, deposits, withdrawals and record keeping of daily sales activities.
• Adhered to company policies regarding security procedures while handling money.
• Performed regular audits of stock levels within the shop.
• Trained new staff members on proper use of POS systems, loan processing protocols and security measures.
• Evaluated and appraised items for collateral loans at a trusted pawn shop.
• Managed customer transactions efficiently to ensure smooth operations daily.
• Guided customers through the pawn process, explaining terms and conditions clearly.
• Assisted in training new staff on company policies and procedures effectively.
• Appraised items, including jewelry, firearms and to determine product value and authenticity.
• Inspected merchandise for condition prior to accepting it as collateral for loans or purchasing it outright from customers.

HIGH CALL VOLUME/REMOTE POSTION:

• Leadership duties
• Answered customer inquiries and provided accurate information regarding products and services.
• Administrative assistance duties, performing clerical task.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Made outbound calls to obtain account information.
• Used proven techniques to de-escalate angry customers during telephone interactions.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.

• Home Call Center Position
• Demonstrated excellent listening skills while interacting with customers via telephone or email.
• Reviewed daily performance metrics such as average wait time, number of calls answered.
• Participated in team meetings to discuss strategies for improving customer service experience.
• Provided technical support when needed regarding product installation, usage, troubleshooting.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Answered incoming calls from customers, providing prompt and accurate information.
• Maintained records of customer interactions, transactions, comments, and complaints.
• Utilized a computer system to track customer accounts and update order information.

• Issued pre-authorization and authorization medical codes.
• Work From Home Position
• Provided guidance on medical reimbursement issues such as coding, claim forms, and fee schedules.
• Analyzed patient records to determine eligibility for coverage, benefit levels, and other related matters.
• Maintained up-to-date knowledge of changes in state and federal laws pertaining to health care coverage.
• Developed financial models to analyze data and identify potential risks.
• Identified opportunities for process improvements across the organization.
• Informed healthcare providers and patients of authorization decisions.
• Organized peer-to-peer reviews for all business lines by setting up and verifying template data, coordinating calls with facilities, aligning MD and Ph.D
• Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
• Reviewed insurance claims for accuracy and compliance with policies.
• Managed medical insurance inquiries from clients and healthcare providers.
• Processed claims using electronic health record systems and billing software.