Markalah Telemaque
Berrien Springs,MI
Summary
I would describe myself as someone driven to learn quickly, with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help my team. I'm considered a reliable and dedicated team player with hardworking and resourceful approach. However, there is always room for improvement and I'm willing to learn from any mistakes or errors I may make in the process, whether trying something new or sticking to old regimes.
Overview
5
5
years of professional experience
Work History
Waitress
Rosas Cantina
05.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Server
Bon Appetite
02.2024 - 05.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Law Firm Intern
Marshall, Diel & Myers
05.2021 - 08.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Pet Attendant
Pic-A-Pet
05.2019 - 08.2019
- Promoted positive reinforcement methods in training sessions to encourage desired behaviors from pets under care effectively.
- Enhanced customer satisfaction by providing attentive care and personalized services for individual pet needs.
- Collaborated with fellow staff members to create a welcoming environment for both clients and their pets.
Education
Bachelor of Science - Political Science And Government
Andrews University
Berrien Springs, MI05.2027
High School Diploma -
Mount Pisgah Academy
Candler, NC05.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Quick Learner
- Teamwork and Collaboration
- Problem-Solving
- [Spanish] Fluency
- Interpersonal and Social Skills
- Multitasking and Organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Bon Appetite
02.2024 - 05.2024
Waitress
Rosas Cantina
05.2023 - Current
Law Firm Intern
Marshall, Diel & Myers
05.2021 - 08.2022
Pet Attendant
Pic-A-Pet
05.2019 - 08.2019
Bachelor of Science - Political Science And Government
Andrews University
High School Diploma -
Mount Pisgah Academy