Markale Girven
Orlando
Summary
Dynamic sales associate with proven expertise at H&M Company USA Inc, excelling in customer service and inventory control. Recognized for enhancing customer satisfaction through tailored recommendations and effective merchandising. Strong teamwork and problem-solving skills contributed to achieving sales goals and fostering customer loyalty in a fast-paced retail environment.
Overview
4
4
years of professional experience
Work History
Sales Associate
H&M Company USAInc
06.2024 - Current
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained product displays and inventory organization to ensure store cleanliness.
- Processed transactions efficiently using point-of-sale systems to streamline sales operations.
- Engaged with customers to understand needs, providing tailored recommendations and support.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Five And Below
08.2024 - 02.2025
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
- Learned store policies and procedures to deliver accurate information to customers.
- Built relationships with customers to encourage repeat business.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Associate
Crayola Experience
02.2022 - 02.2023
- Participated in training sessions to develop product knowledge and sales techniques.
- Adapted quickly to changing priorities in a fast-paced retail environment, ensuring effective service delivery.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
Associate of Arts - Art Education
Valencia College
Orlando, FL01-2027
High School Diploma -
Jones High School
Orlando, FL05-2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Excellent people skills
- Verbal/written communication
- Stocking and receiving
- Inventory control
- Merchandise display
- Display setup
Timeline
Sales Associate
Five And Below
08.2024 - 02.2025
Sales Associate
H&M Company USAInc
06.2024 - Current
Sales Associate
Crayola Experience
02.2022 - 02.2023
Associate of Arts - Art Education
Valencia College
High School Diploma -
Jones High School
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