Mark Allen Cortez
San Francisco
Summary
Responsible [Job Title] with ample experience handling high volume of customers and transactions. Demonstrates efficiency under pressure and adapts to changing customer needs and situations. Flexible with multitasking skills and committed to providing enjoyable movie-going experiences. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Lobby Ambassador
Allied Universal Security Services
09.2011 - 01.2023
- Developed rapport with frequent guests, offering personalized attention and fostering loyalty to the hotel brand.
- Performed routine inspections of theater to identify safety hazards.
- Coordinated transportation arrangements for guests when needed, facilitating smooth travel experiences during their stay.
- Sold admission, processed payments, and issued tickets.
- Assisted in resolving guest complaints and issues, ensuring satisfaction with their stay at the hotel.
- Facilitated the efficient flow of traffic through the lobby area, managing congestion during peak times and ensuring guest comfort.
- Checked IDs for age-restricted shows in compliance with regulations.
- Implemented safety procedures within the lobby area, maintaining a secure environment for all visitors and staff members.
- Provided exceptional customer service to promote positive movie-going experience.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Provided professional services and support in a dynamic work environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Conducted regular inspections of lobby area, addressing any cleanliness or maintenance concerns promptly to maintain high standards of presentation.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
Copy and Print Associate
Copy Station
08.2008 - 09.2011
- Completed complex customer orders accurately and within quoted time limit.
- Double-checked completed work and staged in appropriate areas for supervisor approval, final binding and product distribution.
- Provided mounting and laminating support to preserve and protect documents and photos.
- Transferred large order requests to [Location] to expedite processing and fulfillment.
- Assessed customer needs to deliver satisfactory experiences.
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
Education
High School Diploma -
Independence High School
San Francisco, CA06.2011
Skills
- Detail Oriented
- Emergency Response
- Excellent customer service
- Effective problem solving
- Team player mentality
Timeline
Lobby Ambassador
Allied Universal Security Services
09.2011 - 01.2023
Copy and Print Associate
Copy Station
08.2008 - 09.2011
High School Diploma -
Independence High School
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