Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mark Anthony Agrasada

Medford,OR

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

Front End Associate

Walmart
06.2024 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Increased sales of promotional items by informing customers about current offers.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Front End Cashier

Walgreen Boots Alliance
11.2023 - 05.2024
  • Helped customers complete purchases, locate items, and join reward programs.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Promoted special offers or loyalty programs to increase sales revenue and encourage repeat business from customers.
  • Operated multiple types of payment terminals confidently, enabling diverse payment options for patrons.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Collaborated with team members to ensure seamless store operations during busy periods.
  • Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
  • Enhanced customer checkout experience by efficiently processing transactions and providing friendly service.
  • Resolved customer complaints with empathy and professionalism, restoring customer confidence.
  • Upheld company policies regarding returns and exchanges, ensuring customer understanding and compliance.
  • Maintained up-to-date knowledge of store promotions and policies to provide accurate information to customers.
  • Provided feedback to management on front-end operations, leading to several process improvements.

Visual Merchandising Supervisor

Al Nahdi Medical Company
07.2009 - 03.2015
  • Monitored and replenished display inventory and restructured according to available stock
  • Updated floor design for square foot facility to more effectively present products to patrons
  • Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions
  • Restructured company merchandising standards to increase customer traffic and product exposure
  • Presented store update suggestions and layouts to management and stakeholders
  • Arranged consistent shelves, bins and racks at locations by following established planograms
  • Developed merchandising strategy to efficiently move overstock
  • Created interior displays to promote products in alignment with corporate sales objectives
  • Managed aesthetically pleasing displays to showcase company products and increase sales
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory
  • Supervised team of up to merchandising employees and monitored adherence to company standards
  • Enhanced overall store appearance by applying careful consideration to product and display locations
  • Coordinated communication with merchandise operations and vendors for PO creation and maintenance
  • Traveled to market, visited vendors and assisted buyers with merchandise selection.

Store Associate /Cashier/Merchandise Associate

Donna Karan, DKNY
12.2002 - 01.2009
  • Answered questions about store policies and addressed customer concerns
  • Helped customers complete purchases, locate items and join reward programs
  • Restocked and organized merchandise in front lanes
  • Reviewed and resolved differences between accounting information and cash drawer
  • Reviewed weekly sales ads and monitored price changes
  • Mentored new team members on POS system operation, customer service strategies and sales goals
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Increased sales by offering advice on purchases and promoting additional products
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Education

Associate of Science - Marketing

Jose Rizal University
Metro Manila, Philippines
03.1989

Associate of Science - Architecture

La Consolacion College
Bacolod, Negros Occidental
03.1985

High School Diploma -

Filamer Christian University
Roxas City, Philippines
03.1984

Skills

  • Relationship building
  • Smartphone operation
  • Phone orders
  • Account development
  • Retail transactions
  • Merchandising and display assembly
  • Merchandise Recommendations
  • Responsive design
  • Inventory Monitoring
  • Friendly and Helpful
  • Cash Handling
  • Reliable and Responsible
  • Safety and Cleanliness Standards
  • Customer Assistance
  • Organization
  • Adaptable and Flexible
  • Cash Drawer Management
  • Decision-Making
  • Attention to Detail
  • Creative Thinking
  • Ability to Lift 40 pounds
  • Honest and Dependable
  • Strong Communication and Interpersonal Skills
  • Engaging with Diverse Customers
  • Product and Service Sales
  • Relationship Building
  • Team Leadership
  • Payment Processing
  • Retail Merchandising
  • Product Knowledge
  • Flexible Hours
  • Computer Proficiency and Microsoft Office
  • Positive Customer Engagement
  • Staff Support
  • Inventory Management
  • Register Opening and Closing

Languages

Arabic
Native or Bilingual
English
Full Professional

Timeline

Front End Associate

Walmart
06.2024 - Current

Front End Cashier

Walgreen Boots Alliance
11.2023 - 05.2024

Visual Merchandising Supervisor

Al Nahdi Medical Company
07.2009 - 03.2015

Store Associate /Cashier/Merchandise Associate

Donna Karan, DKNY
12.2002 - 01.2009

Associate of Science - Marketing

Jose Rizal University

Associate of Science - Architecture

La Consolacion College

High School Diploma -

Filamer Christian University

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Mark Anthony Agrasada