Mark Anthony Agrasada
Medford,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Front End Associate
Walmart
Medford, OR
06.2024 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Increased sales of promotional items by informing customers about current offers.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Front End Cashier
Walgreen Boots Alliance
Medford, OR
11.2023 - 05.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Promoted special offers or loyalty programs to increase sales revenue and encourage repeat business from customers.
- Operated multiple types of payment terminals confidently, enabling diverse payment options for patrons.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Collaborated with team members to ensure seamless store operations during busy periods.
- Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
- Enhanced customer checkout experience by efficiently processing transactions and providing friendly service.
- Resolved customer complaints with empathy and professionalism, restoring customer confidence.
- Upheld company policies regarding returns and exchanges, ensuring customer understanding and compliance.
- Maintained up-to-date knowledge of store promotions and policies to provide accurate information to customers.
- Provided feedback to management on front-end operations, leading to several process improvements.
Visual Merchandising Supervisor
Al Nahdi Medical Company
Jeddah, Kingdom Of Saudi Arabia
07.2009 - 03.2015
- Monitored and replenished display inventory and restructured according to available stock
- Updated floor design for square foot facility to more effectively present products to patrons
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions
- Restructured company merchandising standards to increase customer traffic and product exposure
- Presented store update suggestions and layouts to management and stakeholders
- Arranged consistent shelves, bins and racks at locations by following established planograms
- Developed merchandising strategy to efficiently move overstock
- Created interior displays to promote products in alignment with corporate sales objectives
- Managed aesthetically pleasing displays to showcase company products and increase sales
- Promoted seasonal products and trends to move stock and prepare for incoming inventory
- Supervised team of up to merchandising employees and monitored adherence to company standards
- Enhanced overall store appearance by applying careful consideration to product and display locations
- Coordinated communication with merchandise operations and vendors for PO creation and maintenance
- Traveled to market, visited vendors and assisted buyers with merchandise selection.
Store Associate /Cashier/Merchandise Associate
Donna Karan, DKNY
Jeddah, Kingdom Of Saudi Arabia
12.2002 - 01.2009
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Reviewed and resolved differences between accounting information and cash drawer
- Reviewed weekly sales ads and monitored price changes
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Worked closely with shift manager to solve problems and handle customer concerns
- Increased sales by offering advice on purchases and promoting additional products
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Associate of Science - Marketing
Jose Rizal University
Metro Manila, Philippines03.1989
Associate of Science - Architecture
La Consolacion College
Bacolod, Negros Occidental03.1985
High School Diploma -
Filamer Christian University
Roxas City, Philippines03.1984
Skills
- Relationship building
- Smartphone operation
- Phone orders
- Account development
- Retail transactions
- Merchandising and display assembly
- Merchandise Recommendations
- Responsive design
- Inventory Monitoring
- Friendly and Helpful
- Cash Handling
- Reliable and Responsible
- Safety and Cleanliness Standards
- Customer Assistance
- Organization
- Adaptable and Flexible
- Cash Drawer Management
- Decision-Making
- Attention to Detail
- Creative Thinking
- Ability to Lift 40 pounds
- Honest and Dependable
- Strong Communication and Interpersonal Skills
- Engaging with Diverse Customers
- Product and Service Sales
- Relationship Building
- Team Leadership
- Payment Processing
- Retail Merchandising
- Product Knowledge
- Flexible Hours
- Computer Proficiency and Microsoft Office
- Positive Customer Engagement
- Staff Support
- Inventory Management
- Register Opening and Closing
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Front End Associate
Walmart
06.2024 - Current
Front End Cashier
Walgreen Boots Alliance
11.2023 - 05.2024
Visual Merchandising Supervisor
Al Nahdi Medical Company
07.2009 - 03.2015
Store Associate /Cashier/Merchandise Associate
Donna Karan, DKNY
12.2002 - 01.2009
Associate of Science - Marketing
Jose Rizal University
Associate of Science - Architecture
La Consolacion College
High School Diploma -
Filamer Christian University