Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Anthony Casasanto, Jr

Ridley Park,PA

Summary

An organized Event Management Professional experienced in coordinating and executing a wide range of large- and small-scale events. From food and beverage services to event security consultation, I offer a great deal of experience and fresh ideas to a rapidly evolving industry. I am a motivated professional with over ten years of experience in small to large-scale events on-time and within stringent budgets.

Overview

13
13
years of professional experience

Work History

Freelance Event Manager

Self Employed Services
Remote, USA, USA
01.2023 - Current
  • Organized venues, budgets, guest lists, catering and event timelines.
  • Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
  • Recruited sponsors for events and planned scope of involvement, financial tie-ins and promotional aspects for mutual benefit.
  • Collaborated with marketing teams to develop successful campaigns that increase awareness about the event.
  • Assisted clients in selecting appropriate venues based on size, cost, location.
  • Implemented promotional strategies to maximize conference and convention attendees.
  • Reserved space, equipment and personnel needed to facilitate events.
  • Ensured compliance with local health and safety regulations during the event.
  • Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
  • Created detailed budgets to track expenses and revenue associated with events.
  • Followed local regulations for events and obtained necessary permits.
  • Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
  • Assisted in creating promotional materials such as brochures, flyers or ads for upcoming events.
  • Created detailed timelines for events based on scope of work required by each department involved in process.
  • Designed contracts, collected fees and booked venues for events.
  • Liaised with clients to determine their needs and expectations for the event.
  • Organized and coordinated vendors, suppliers, sponsors, volunteers and other stakeholders for events.
  • Worked with professional and trade associations to create memorable and successful events.
  • Monitored progress throughout all stages of the event planning process to ensure deadlines are met.
  • Coordinated and allocated equipment, supplies and staff for events.
  • Organized guest support services for guests to meet accommodation, transportation and service needs.
  • Arranged security, printing and supply vendors to meet unique requirements of each event.
  • Researched new trends in the industry to keep up-to-date on best practices for events management.
  • Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
  • Managed on-site logistics such as registration, setup and breakdown of equipment and staffing requirements.
  • Selected catering services for different types of events, balancing cost, menu and term options against client demands.
  • Oversaw work of up to over 100+ event staff members, seamlessly executing professional events.
  • Maintained schedule of event tasks and assignments to meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Understood and followed oral and written directions.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Planned and completed group projects, working smoothly with others.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Provided leadership in problem solving while maintaining a positive attitude towards solutions.

Event Manager

RA Consulting
Santa Ana, CA
01.2021 - Current
  • Oversaw work of up to over 100+ staff members at a time, seamlessly executing professional events.
  • Acted as a liaison between clients and vendors throughout the duration of an event.
  • Served as primary contact person responsible for responding to inquiries about events.
  • Prepared pre and post-event reports summarizing attendee feedback and other key metrics.
  • Maintained relationships with existing partners while cultivating new ones.
  • Oversaw advanced event registration and day-of check-in to handle high volume of guests.
  • Designed and maintained spreadsheets documenting vendor, facility and guest information.
  • Resolved any issues that arose during the course of an event in a timely manner.
  • Managed comprehensive budgets to allocate event resources and stay within financial constraints.
  • Monitored event budgets to ensure accuracy and efficiency in spending.
  • Followed local regulations for events and obtained necessary permits.
  • Planned travel arrangements for speakers or VIPs attending the event.
  • Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
  • Worked with professional and trade associations to create memorable and successful events.
  • Hired and trained event staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
  • Reserved space, equipment and personnel needed to facilitate events.
  • Maintained adherence to client-event requirements through delegation, prioritizing and management of production phases from concept to execution.
  • Provided support to attendees before, during, and after the event as needed.
  • Handled client questions and concerns via different communication channels to deliver exceptional customer service.
  • Organized transportation schedules for staff members working at the event.
  • Selected catering services for different types of events, balancing cost, menu and term options against client demands.
  • Arranged security, printing and supply vendors to meet unique requirements of each event.
  • Coordinated and allocated equipment, supplies and staff for events.
  • Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
  • Researched potential locations for upcoming events.
  • Assisted in developing strategies to increase attendance at events.
  • Created detailed timelines for the execution of each event.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Kitchen Manager

Innovative Catering Concepts
Williamstown, NJ
08.2018 - 12.2022
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Provided feedback during tasting sessions to help refine existing dishes or develop new ones.
  • Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
  • Planned kitchen staff schedules to maximize coverage and encourage collaboration.
  • Maintained budgeted food costs using tools within inventory management system.
  • Delivered products to customer locations on time.
  • Planned and completed group projects, working smoothly with others.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish food and beverage service goals.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Trained new employees to perform duties.
  • Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Trained new kitchen staff on proper food handling techniques and safety regulations.
  • Collaborated with chefs to create innovative recipes that utilized fresh ingredients from local suppliers.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
  • Utilized various preparation and cooking methods to create menu items in accordance with recipes.
  • Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
  • Received, organized and rotated paper goods and food ingredients.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
  • Performed weekly inventories of food items stored in refrigerators or freezers.
  • Distributed food to service staff for prompt delivery to customers.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Assisted staff by serving food and beverages or bussing tables.
  • Monitored sanitation practices to ensure that all employees adhere to health department regulations.
  • Developed and implemented kitchen policies, procedures and quality standards.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Operations Manager

Imperial Events Security Services
Philadelphia, PA
01.2018 - 03.2021
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Conducted employee observations and documented findings.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Managed scheduling, training and inventory control.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked with cross-functional operations teams to achieve goals.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Created detailed reports on the performance of individual departments within operations.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Presented performance reports to supervisors.
  • Delegated work to staff, setting priorities and goals.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Formed and sustained strategic relationships with clients.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Addressed customer concerns with suitable solutions.
  • Understood and followed oral and written directions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained schedule of assignments to meet deadlines.
  • Maintained open communication with team members, resulting in successful outcomes.
  • Assisted with customer requests and answered questions to improve satisfaction.

Operations Manager

Reliable Security
Atlanta, GA
01.2018 - 09.2018
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Managed scheduling, training and inventory control.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Delegated work to staff, setting priorities and goals.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Maintained updated knowledge through continuing education and advanced training.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Conducted employee observations and documented findings.
  • Motivated and evaluated personnel for performance improvement and goal achievement.

Lead Supervisor

Imperial Security Services, LLC
Philadelphia, PA
01.2017 - 01.2018
  • Trained new hires on company policies, procedures, and processes.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer complaints and inquiries promptly and professionally.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Recruited and trained new employees to meet job requirements.
  • Identified training opportunities and organized seminars and workshops to enhance skillsets.
  • Served as a liaison between management and frontline workers during times of conflict resolution.
  • Maintained accurate records of payroll information and personnel files.
  • Developed and implemented operational plans to ensure efficient workflow of daily tasks.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored staff performance, providing feedback and coaching employees on their job duties.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Understood and followed oral and written directions.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Created and maintained employee schedules, ensuring adequate staffing levels in all departments.
  • Supervised, trained and guided team by coaching on daily activities.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.

Event Staff Supervisor

Imperial Security Services, LLC
Philadelphia, PA
01.2011 - 01.2016
  • Worked in tandem with department head to coordinate logistics of all calendar events.
  • Arranged security, printing and supply vendors to meet unique requirements of each event.
  • Assisted in recruiting qualified personnel when additional resources were required for an upcoming event.
  • Evaluated employee performance on an ongoing basis, providing constructive feedback when necessary.
  • Identified areas needing improvement in order to increase efficiency of the event staff team.
  • Resolved customer complaints in a timely manner throughout events.
  • Attended and participated in industry events.
  • Supervised event staff to ensure quality customer service was provided.
  • Assigned tasks to the event staff team based on their skillset and experience level.
  • Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
  • Created reports detailing operational performance metrics of the event staff team.
  • Adhered to company guidelines regarding budgeting for events related expenses.
  • Oversaw work of up to [Number] staff seamlessly executing professional events.
  • Worked closely with management teams to develop effective strategies for future events.
  • Ensured all staff members were properly trained in event protocols and procedures.
  • Monitored daily operations of the event staff team, ensuring they met performance expectations.
  • Reviewed special requests made by clients prior to beginning an event.
  • Hired, trained and supervised volunteers and support staff required for events.
  • Tracked attendance records of the event staff team, addressing any discrepancies as needed.
  • Recognized by management for providing exceptional customer service.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated with others to discuss new opportunities.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned and completed group projects, working smoothly with others.
  • Understood and followed oral and written directions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.r
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained accurate records of staffing needs for each upcoming event.
  • Coordinated and allocated equipment, supplies and staff for events.
  • Ensured that all safety regulations were followed by the event staff team at all times.
  • Collaborated with other departments within the organization as needed for successful completion of events.

Education

Professional Certification - Meeting And Event Planning

Ashworth College
Norcross, GA
08-2013

High School Diploma -

Roman Catholic High School
Philadelphia, PA
06-2012

Some College (No Degree) - Hotel, Motel, And Restaurant Management

The Restaurant School At Walnut Hill College
Philadelphia, PA

Skills

  • Team Leadership and Supervision
  • Staff Oversight
  • Project Oversight
  • Operations Oversight
  • Talent Recruitment
  • Schedule Management
  • Project Management
  • Vendor Management
  • Vendor Relationship Management
  • Vendor Coordination
  • Venue Selection
  • Crisis Management
  • Guest Relations
  • Social Media Management
  • Catering Coordination
  • Menu Planning
  • Client Meetings
  • Managing Events Start to Finish
  • Transportation and Logistics Coordination
  • Events Requirements Gathering
  • Event Marketing
  • Events Planning Trends
  • Fundraising Events
  • Company Branding
  • Continuous Improvement

Timeline

Freelance Event Manager

Self Employed Services
01.2023 - Current

Event Manager

RA Consulting
01.2021 - Current

Kitchen Manager

Innovative Catering Concepts
08.2018 - 12.2022

Operations Manager

Imperial Events Security Services
01.2018 - 03.2021

Operations Manager

Reliable Security
01.2018 - 09.2018

Lead Supervisor

Imperial Security Services, LLC
01.2017 - 01.2018

Event Staff Supervisor

Imperial Security Services, LLC
01.2011 - 01.2016

Professional Certification - Meeting And Event Planning

Ashworth College

High School Diploma -

Roman Catholic High School

Some College (No Degree) - Hotel, Motel, And Restaurant Management

The Restaurant School At Walnut Hill College

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Mark Anthony Casasanto, Jr