Mark Anthony Decena
Muscat, Oman
Summary
Detail-oriented Assistant Waiter with extensive experience in fast-paced dining environments. Delivers exceptional customer service and supports team efficiency through effective communication and collaboration. Skilled in maintaining cleanliness and adhering to food service standards. Recognized for enhancing guest satisfaction and contributing to successful service operations.
Overview
11
11
years of professional experience
Work History
Assistant Waiter
Kempinski Hotel
Muscat, Oman
10.2021 - Current
- Assisted servers in delivering food and beverages to guests efficiently.
- Maintained cleanliness and organization of dining areas throughout service.
- Supported kitchen staff by preparing garnishes and setting up service stations.
- Provided exceptional customer service by addressing guest inquiries promptly.
- Collaborated with team members to ensure smooth dining operations during peak hours.
- Supported setup and breakdown of banquet events to ensure seamless service.
- Monitored inventory levels of utensils and supplies, ensuring timely notifications to management.
- Provided attentive service and friendly interactions to enhance guest experiences.
- Assisted waiters in taking orders and delivering food to tables.
- Ensured all guests had a pleasant dining experience by providing excellent customer service.
- Cleaned work area after each shift including wiping down counters, sweeping floors and washing dishes.
- Provided refills of beverages and cleared away used dishes.
- Replenished condiments, napkins, utensils, table settings and other necessary items for guests' convenience.
- Checked on customers periodically throughout the meal to ensure satisfaction with food and drinks.
- Communicated effectively with kitchen staff about customer orders and special requests.
- Organized storage areas so that all products were easily accessible when needed.
Service Crew Member
Herfy Food Services Co
KSA, Riyadh
07.2015 - 07.2017
- Greeted and served guests with warmth, courtesy and efficiency, leading to loyal, returning customers.
- Provided exceptional customer service in a fast-paced dining environment.
- Delivered food and drink items quickly to help minimize customer wait times.
- Maintained clean work area throughout shift, contributing to a safe and pleasant dining environment.
- Operated kitchen equipment and maintained cleanliness, ensuring compliance with food safety standards.
- Stocked inventory and organized supplies, enhancing workflow efficiency in the kitchen area.
- Completed opening, closing, and shift change tasks by following company guidelines.
Education
Vocational - Hotel And Restaurant Services
St. Peter Velle Technical Training Center - South
Valenzuela City10-2008
High School Diploma -
Caloocan High School
Caloocan City03-2005
Skills
- Food service
- Kitchen operations
- Sanitation standards
- Dining area maintenance
- Cleanliness
- Table setting arrangements
- Banquet setup
- Efficient food delivery
- Time management
- Service prioritization
- Client satisfaction
- Customer service focus
- Customer relationship management
- Team collaboration
- Team player mentality
- Attention to detail
- Adaptability
- Reliability and punctuality
- Problem solving
- Effective communication
- Stress management
- Patience and empathy
- Inventory management
- Stress management
Timeline
Assistant Waiter
Kempinski Hotel
10.2021 - Current
Service Crew Member
Herfy Food Services Co
07.2015 - 07.2017
Vocational - Hotel And Restaurant Services
St. Peter Velle Technical Training Center - South
High School Diploma -
Caloocan High School