Mark Anthony Munoz
Fayetteville,NC
Summary
- Motivated, enthusiastic and highly focused on the job being assigned.
- Consistently outperform expectations both with individual tasks and group assignments.
- Performance-oriented with organized nature and analytical problem-solving approach.
- History of providing high-quality support to customers and staff alike. Focused on continuous professional development and process improvements.
- History of working hard to learn new processes, optimize procedures and increase customer satisfaction.
- Proficient in Microsoft Word, Excel, PowerPoint
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Independent Contractor/ Tagalog Role Player
Supporting Military Training In NC And VA
North Carolina and Virginia, NC
02.2013 - Current
- Plays several roles of various indigenous people in foreign culture with mission scheduled on military based in realistic erected for purpose of training U.S Military personnel
Volunteer Front Desk Clerk
UMAC Express Cargo, Inc.
Fayetteville, NC
04.2019 - 12.2020
- Perform essential front desk administrative duties including answering phone calls and greeting clients
- Responsible for assisting in variety of warehouse duties including shipping and receiving, unloading trucks, fulfilling purchase orders and keeping warehouse stocked with essential equipment
US Army Reservist
92A Supply Logistics
Fort Bragg, NC
11.2013 - 09.2019
Customer Care Representative
Teletech Philippines
San Fernando, Pampanga, Philippines
07.2008 - 06.2010
- Answers or makes calls to clients to learn about and address their needs, complaints, or other issues with products or services
- Responds efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
- Builds lasting relationships with clients and other team members based on trust and reliability
- Utilizes software, databases, scripts, and tools appropriately.
- Takes part in training and other learning opportunities to expand knowledge of company and position.
Education
Student Cyber Security Program
North Carolina State University
Raleigh, NC 07.2021 - Current
Bachelor of Science - Business Management Major in Management
Angeles University Foundation
Angeles, Pampanga, PHILIPPINES 06.1996 - 04.2000
Skills
- Expert knowledge and abilities in oral and written communication
- Patient listener who fully focuses on speakers and understands variety of accents
- Organized and detail-oriented; knack for understanding procedures and logistics
- Strong skills in time management, prioritizing tasks, and meeting deadlines
- Articulate and very effective working with people of different backgrounds and temperaments
- Accurately record, remember, and verbally communicate detailed information
- Takes initiative to find extra tasks when scheduled duties were completed
- Ability to build and maintain effective relationships with peers and upper management
- Cooperatively work with others to produce and deliver required work
- Problem solver who quickly grasps complex situations and turns them into manageable tasks
- Produce quality work even when under extreme time pressure and deadlines
- Ability to learn fast
- Currently acquiring knowledge and skills being student enrolled in cyber security program at NCSU
Character References
Glen Mendoza
Business Owner/ General Manager
UMAC Express Cargo, Inc.
910-964-9044
Mario Malabunga
STEM Teacher
Hoke County Schools
910-728-9891
Timeline
Student Cyber Security Program
North Carolina State University
07.2021 - Current
Volunteer Front Desk Clerk
UMAC Express Cargo, Inc.
04.2019 - 12.2020
US Army Reservist
92A Supply Logistics
11.2013 - 09.2019
Independent Contractor/ Tagalog Role Player
Supporting Military Training In NC And VA
02.2013 - Current
Customer Care Representative
Teletech Philippines
07.2008 - 06.2010
Bachelor of Science - Business Management Major in Management
Angeles University Foundation
06.1996 - 04.2000
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