Mark Anthony Payton JR
Rochester,NY
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Waiter
Norwegian Cruise Line
Rochester, NY
09.2023 - 12.2023
- Assisted waiters in taking orders and delivering food to tables.
- Informed customers about specials, upselling additional food and drink items.
- Served food and beverages to patrons and confirmed complete orders.
- Trained new employees to perform duties.
- Greeted customers, answered questions and recommended specials to increase profits.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Recorded patron's meal options, identifying dietary needs, or special requests to correctly transmit orders.
- Replenished condiments, napkins, utensils, table settings and other necessary items for guests' convenience.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Communicated effectively with kitchen staff about customer orders and special requests.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sales Associate
Foot Locker
Rochester, NY
07.2021 - 12.2022
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Organized store by returning merchandise to proper areas and restocked displays.
- Ticketed, arranged and displayed merchandise to promote sales.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained knowledge of sales and promotions, return policies and security practices.
CSR
Uhaul Moving And Storage
Rochester, NY
05.2019 - 04.2021
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Gathered feedback from customers regarding products and services.
- Educated customers on special pricing opportunities and company offerings.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Followed up with customers to ensure their satisfaction.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Restaurant Busser
Texas Roadhouse
Rochester, NY
09.2017 - 09.2018
- Followed safety and sanitation guidelines in accordance with local health regulations.
- Ensured that all areas were properly sanitized at the end of each shift.
- Cleared, cleaned and sanitized booth and chair cushions and tables.
- Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
- Effectively multitasked within fast-paced environment.
- Removed trays and stacked dishes for return to kitchen after finished meals.
Education
High School Diploma -
Northeast College Preparatory High School
Rochester, NY08-2016
Some College (No Degree) - Nutrition
Monroe Community College
Rochester, NYSkills
- Guest Relations Management
- High-Volume Dining
- Food Safety Understanding
- Point of Sale (POS) System Operations
- Cash Handling
- Fine Dining
- Positive and Professional
- Upselling Techniques
- Sales Techniques
- Heavy Lifting (6 years)
- Communications (6 years)
Affiliations
- Fashion Model
Accomplishments
- Vacation Hero Award
- Community Clean Sweep
Certification
- Merchant Mariner Credential
- Drivers License
- TWIC
Languages
English
Professional
Timeline
Assistant Waiter
Norwegian Cruise Line
09.2023 - 12.2023
Sales Associate
Foot Locker
07.2021 - 12.2022
CSR
Uhaul Moving And Storage
05.2019 - 04.2021
Restaurant Busser
Texas Roadhouse
09.2017 - 09.2018
High School Diploma -
Northeast College Preparatory High School
Some College (No Degree) - Nutrition
Monroe Community College
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