Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark' Anthony Stewart

Los Angeles,CALIFORNIA

Summary

Energetic sales support specialist focused on enabling strong sales by skillfully handling administrative and clinical needs. Successful at managing sales tracking tools and creating informative reports. Polished in identifying market trends to help key sales leaders make strategic decisions and continue capturing business. Working my hardest to show I have what it takes to become an innovative and strategic sales leader myself.

Overview

5
5
years of professional experience

Work History

Vagal Nerve Stimulator Sales Support Specialist

LivaNova
Los Angeles, CA
07.2022 - Current
  • Builds Strong relationships with key Neurosurgeons.
  • Responsible for supporting operating room staff in product-related matters intraoperative, including VNS diagnostics, troubleshooting, and programming assistance.
  • Improve patients outcomes through education and medical staff intersection, including clinical demos and ongoing training for new and existing accounts.
  • Provide surgical case coverage for accounts and consult physicians and medical staff on appropriate use and application.
  • completed necessary documentation before and after case required by FDA
  • Improved account satisfaction by addressing and resolving technical issues swiftly and efficiently.
  • Streamlined support procedures for quicker response times, resulting in higher account retention rates.
  • Collaborated with cross-functional teams to develop and implement effective support strategies.
  • Enhanced account experience by providing comprehensive troubleshooting guidance for the vagal nerve stimulator.
  • Developed training materials to educate both team members and accounts on product functionality and best practices.
  • Acted as a liaison between accounts and development teams, ensuring timely communication during critical incidents.
  • Boosted account confidence in company products through consistent provision of accurate information during interactions with key decision makers (e.g., physicians, nurse leaders, OR management, supply chain management)
  • Responded to account inquiries and resolved complaints to establish trust and increase satisfaction.
  • Monitored systems in operation and quickly troubleshot errors.
  • Covered several hundred VNS IPG surgical cases
  • Inform sales leader about market potential, territory/account concerns, opportunities.
  • Educate patients and family members on how the VNS implant works.
  • Boosted sales performances by providing timely and efficient support to the sales team
  • Travel throughout the US to support sales of implant for various accounts
  • Maintain vendor credentialing for hospitals and outpatient centers.

1099 Territory Sales Associate

Lympha Press, USA
Washington, DC
01.2022 - 07.2022
  • Support sales by educating current and new patients on product during their in home set-up of their new lymphedema compression pumps.
  • Developed strong account relationships through timely follow-ups on inquiries and concerns
  • Increased account satisfaction by resolving complex issues and providing exceptional services at all times.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Educated patients on new pneumatic compression pumps for chronic edema

OR Tech

Inova Fairfax Hospital
Fairfax, VA
05.2021 - 01.2022
  • Executed pre-surgical preparation, transporting specimens and supplies to operating room.
  • Followed standard precautions using personal protective equipment to maintain safe and secure settings.
  • Prioritized requests, responding to stat orders immediately.
  • Restocked supplies, confirming sufficient inventory levels prior to procedures.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Set up operating rooms for specific procedures based on surgeon's preference.
  • Retrieved specimens from surgical sites as directed by surgeon or nurse practitioner.
  • Carried out routine maintenance checks of OR equipment such as lights, suction machines.
  • Responded quickly and efficiently to emergency situations within the OR setting if they arise.
  • Stocked OR rooms with appropriate supplies prior to each case, ensuring availability when needed.
  • Participated in daily OR team meetings to discuss upcoming cases and review safety protocols.
  • Disinfected surgical instruments properly according to hospital standards after each use.
  • Organized and maintained inventory of supplies in the Operating Room area at all times.

Nursing Student Intern

Inova Mount Vernon Hospital
Alexandria, VA
08.2019 - 05.2020
  • Provided emotional support to patients and their families during difficult times.
  • Collected specimens from patients for laboratory testing according to established protocols.
  • Assisted with discharge planning by providing education about medications, diet, follow-up appointments.
  • Facilitated communication between healthcare team members regarding patient conditions and treatment plans.
  • Conducted assessments of patient's physical condition and provided appropriate interventions when needed.
  • Provided basic bedside care such as bathing, grooming and feeding assistance for elderly or disabled patients.
  • Performed administrative tasks such as scheduling appointments, filing paperwork, and ordering supplies.
  • Reviewed patient charts prior to doctor visits to ensure accuracy of information.
  • Answered call lights promptly and assisted patients with personal hygiene needs including toileting activities.
  • Transported patients between units or other areas within the facility as needed.
  • Recognized abnormal signs and symptoms in patients' conditions and notified healthcare team members immediately.
  • Monitored patient progress, reported changes to nursing staff, and documented in medical records.
  • Prepared medications for administration under the supervision of a licensed nurse or physician.
  • Participated in educational activities to increase awareness of health-related issues.
  • Cared for postoperative patients by monitoring vital signs, administering prescribed medications, changing dressings.
  • Observed procedures performed by physicians and nurses to gain knowledge of medical treatments.
  • Maintained accurate records of all medication administered according to hospital policies and procedures.
  • Responded promptly and professionally to emergency situations using standard safety practices.
  • Measured and recorded blood pressure, temperature and respirations.
  • Administered oral, IV and intra-muscular medications and monitored patient reactions.

Education

Bachelor of Science - Health Sciences

Marymount University
Arlington, VA
05-2021

Skills

  • Complaint Resolution
  • CRM Software Proficiency
  • Customer Relationship Management
  • Customer Needs Assessment
  • Performance Tracking
  • Microsoft Office Expertise
  • Sales Strategy Development
  • Business Development
  • Customer Order Management
  • Problem-Solving
  • Written Communication
  • Continuous Improvement
  • Adaptability
  • Self Motivation
  • Staff Training and Motivation
  • Goal Setting
  • Time Management Abilities
  • Team Collaboration
  • Team Member Motivation

Timeline

Vagal Nerve Stimulator Sales Support Specialist

LivaNova
07.2022 - Current

1099 Territory Sales Associate

Lympha Press, USA
01.2022 - 07.2022

OR Tech

Inova Fairfax Hospital
05.2021 - 01.2022

Nursing Student Intern

Inova Mount Vernon Hospital
08.2019 - 05.2020

Bachelor of Science - Health Sciences

Marymount University

Similar Profiles

CREATE PROFILE
Mark' Anthony Stewart