Markashia Mims
Summary
Reliable candidate with strong background managing document filing systems. Proven ability in organizing and categorizing paper-based and digital records for easy retrieval. Committed to providing excellent customer service and works well in both individual and team-based environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
3
3
years of professional experience
Work History
Resolution Coordinator III
Walmart
05.2023 - Current
- Achieved high levels of client satisfaction through empathetic listening skills and effective communication strategies during difficult conversations.
- Improved customer satisfaction by addressing and resolving complaints in a timely and efficient manner.
- Manage a high volume of incoming calls, chats, & emails from customers, stores & associates while navigating multiple systems to aid in answering questions and resolving issues.
- Review customer accounts for fraudulent activity.
- Process returns and refunds
Chart Retrieval Specialist
Ciox Healthcare
01.2023 - 04.2023
- Receive a list of appointments to local healthcare facilities.
- Arrive on site to upload/scan assigned medical records using Ciox equipment and process.
- Ensure all interested parties are aware of retrieval request status.
- Problem solve and data entry
- Accomplished 1-120 charts daily
Warehouse Administrator
Ryder
02.2021 - 10.2022
- Managed daily warehouse operations, ensuring adherence to safety regulations and maintaining a clean work environment.
- Interacted with managed logistic partners to achieve on time delivery and minimize freight cost.
- Conducted regular audits of warehouse inventory to maintain accuracy and prevent discrepancies in stock levels.
- Allocate a process all incoming and outgoing orders in SAP between internal storage locations.
- Supervised a team of warehouse associates, delegating tasks effectively to ensure smooth daily operations.
- Utilize pivot tables, build charts and graphs, to show daily activity.
- Data entry using microsoft word and excel.
Education
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO03.2025
High School Diploma -
George P. Butler High
Augusta, GA05.2016
Skills
- Medical Translation
- Business Correspondence
- Records Review
- Administrative Duties
- Process Forms
- HIPPA Compliance
- Microsoft Word
- Database Documentation
Timeline
Resolution Coordinator III
Walmart
05.2023 - Current
Chart Retrieval Specialist
Ciox Healthcare
01.2023 - 04.2023
Warehouse Administrator
Ryder
02.2021 - 10.2022
Associate of Science - Business Administration
Colorado Technical University
High School Diploma -
George P. Butler High