MarKaya Lee
Millington,TN
Summary
Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient. Compassionate Care Coordinator known for high productivity and efficient task completion. Skilled in patient advocacy, interdisciplinary communication, and care plan development. Excel in empathy, active listening, and problem-solving to ensure optimal patient care outcomes. Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams, and making strategic improvements. Decisive leader and creative problem solver with many years of healthcare experience.
Overview
8
8
years of professional experience
Work History
Tennessee Health Link Care Coordinator
Alliance HealthCare Services
Memphis , TN
06.2022 - Current
- Establishing and building rapport with clients and coworkers, interacting well with the community. Ability to work effectively in a treatment setting, dealing with emotionally or socially disturbed individuals. Ability to use problem resolution, to function creatively in evolving appropriate treatment strategies for clients, and to operate effectively in a multi-disciplinary setting. Conceptualize and document clinical treatment goals, activities, and outcomes. Organized with a strong attention to detail, able to multitask and prioritize work. Establish and maintain positive working relationships with all clients, AHS employees, and community I interact with as an AHS employee.
Crisis Internship
Alliance HealthCare Services
Memphis, TN
02.2024 - 07.2024
- Developed and implemented crisis intervention plans to assist individuals in managing their current situation. Provided support, counseling and referrals to clients in crisis situations. Assessed client's needs and provided appropriate resources or referrals to ensure safety of the individual. Facilitated group therapy sessions for individuals with similar issues or experiences. Maintained accurate case notes, documentation and records of all client interactions. Organized educational workshops on topics related to mental health crisis management strategies.
Substitute Teacher
Millington Municipal Schools
Millington , TN
12.2021 - 05.2022
- Provided instruction and guidance to students in the absence of a regular teacher. Assisted with classroom management issues when needed. Implemented school policies and procedures in the classroom. Collaborated with other teachers to ensure student success. Maintained accurate records of student performance, attendance, and behavior. Encouraged positive behavior among students through effective communication techniques. Maintained accurate records of student attendance, grades and behavior reports. Enforced classroom routines to keep students on schedule and operating at consistent level.
Cashier Team Lead
Walmart
Millington, TN
06.2016 - 11.2021
- Assisted cashiers with resolving customer complaints and inquiries. Provided guidance to cashiers on how to accurately ring up customers' purchases. Trained new cashiers on proper use of registers and store policies. Performed daily opening and closing procedures for the register area. Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy. Identified discrepancies between actual sales figures and expected totals. Recognized potential theft or fraud attempts by monitoring suspicious behavior.
Education
Masters of Social Work - Social Work
Walden University
Minneapolis, MN08-2024
Bachelor of Science - Social Work
The University of Tennessee - Martin
Martin, TN12-2021
Skills
- Progress Monitoring
- Multidisciplinary team collaboration
- Organizational Skills
- Medical terminology understanding
- Goal Setting
- Organizational standards
References
References available upon request.
Timeline
Crisis Internship
Alliance HealthCare Services
02.2024 - 07.2024
Tennessee Health Link Care Coordinator
Alliance HealthCare Services
06.2022 - Current
Substitute Teacher
Millington Municipal Schools
12.2021 - 05.2022
Cashier Team Lead
Walmart
06.2016 - 11.2021
Masters of Social Work - Social Work
Walden University
Bachelor of Science - Social Work
The University of Tennessee - Martin
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