Markayla Boyd

Pharmacy Technician

CVS Pharmacy

09.2022 - Current

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Counted and labeled prescriptions with correct item and quantity.
Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Entered and processed patients' prescriptions into internal system.
Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Collected co-payments or full payments from customers.
Supervised 5-15 pharmacy technicians and coordinated day-to-day assignments.
Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.