Markayla Courts
Saint Albans,WV
Summary
Highly adaptable and customer-focused professional with over six years of experience in fast-paced retail and food service environments, known for strong communication, multitasking, and problem-solving skills. Proven ability to manage high-volume interactions with professionalism and efficiency, while maintaining a positive and organized approach. Seeking to leverage exceptional interpersonal skills, attention to detail, and a strong work ethic in a receptionist or administrative support role. Eager to contribute to a team-oriented office setting and grow within a professional administrative career.
Overview
8
8
years of professional experience
Work History
Waitress
Buffalo Wild Wings
05.2025 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Deputy General Manager
Regal Cinemas
08.2019 - 05.2025
- Ensured adherence to policies, procedures and standards in operations.
- Organized and monitored workflow of daily operations to ensure smooth functioning.
- Managed inventory levels and coordinated merchandise reordering to ensure product availability.
- Served as main communication between employees and leadership team to relay questions and concerns.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated employee performance management and provided feedback on job duties and responsibilities.
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on duties, policies and procedures.
- Delegated work to staff, setting priorities and goals.
- Worked effectively in team environments to make the workplace more productive.
Salesperson
Sheetz
04.2017 - 08.2017
- Greeted and assisted customers to foster positive experiences.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Worked with fellow sales team members to achieve group targets.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
English Education
West Virginia State University
Institute, WVHigh School Diploma -
Saint Albans High School
Saint AlbansSkills
- Inventory Management
- Performance Management
- Workflow Organization
- Employee Training
- Customer Engagement
- Communication Skills
- Team Collaboration
- Leadership
Timeline
Waitress
Buffalo Wild Wings
05.2025 - Current
Deputy General Manager
Regal Cinemas
08.2019 - 05.2025
Salesperson
Sheetz
04.2017 - 08.2017
English Education
West Virginia State University
High School Diploma -
Saint Albans High School
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