Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Accomplishments
Timeline
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MarKayla Flinn

Edwardsville,IL

Summary

Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload. Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service. Educated professional with developed behavioral programs and intervention experience. Friendly and motivated specialist adept at observing student behavior and implementing corresponding corrective techniques. Praised for collaborative nature and consulting skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hostess

Decatur Memorial Hospital
Decatur, IL
06.2024 - Current
  • Greeted patients warmly upon arrival, seating them promptly.
  • Maintained a clean and organized dining area.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Provided menus to patients and answered questions regarding menu items.
  • Monitored patients' satisfaction levels throughout their meal experience.
  • Communicated clearly with kitchen staff regarding customer orders.
  • Demonstrated strong interpersonal skills when interacting with patients.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Ensured compliance with health and safety regulations at all times.

Style Consultant

Target
Decatur, IL
12.2022 - Current
  • Provided personal styling advice to clients based on their individual needs and preferences.
  • Developed style solutions for clients, including color palettes, outfit ideas, and accessory selections.
  • Assisted with the selection of clothing items in store or online.
  • Organized virtual styling sessions via video conferencing software.
  • Recommended fashion trends and seasonal looks to customers.
  • Demonstrated product knowledge by providing detailed information about fabrics, cuts, and silhouettes.
  • Created personalized shopping lists for clients based on their body type, lifestyle, and budget.
  • Identified potential customer service issues before they arise and provided solutions to ensure client satisfaction.
  • Maintained a high level of professionalism while interacting with customers in person or over the phone.

Behavior Specialist

BJC Behavioral Health
Saint Louis, MO
08.2023 - 08.2024
  • Implemented de-escalation protocols when necessary to help keep students safe while managing their challenging behaviors.
  • Maintained accurate records of assessments, observations, interventions, and other activities related to each student's behavioral plan.
  • Attended professional development workshops related to best practices in working with special needs populations.
  • Provided consultation services to families regarding resources available within their communities that may be beneficial for children exhibiting problem behaviors.
  • Conducted home visits as needed to provide additional supports or observe family dynamics impacting a child's behavior at school.
  • Advised teachers on how they can modify instructional strategies based on an individual student's strengths and weaknesses.
  • Supported parents by providing guidance on how they can reinforce desired behaviors at home.

Sales Associate

Von Maur
Forsyth, IL
04.2021 - 12.2022
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Demonstrated product features and benefits for customers' needs.

Education

Ph.D. - Psychology

Southern Illinois University Edwardsville
Edwardsville, IL
05-2024

High School Diploma -

Macarthur High School
Decatur, IL
05-2023

Skills

  • Customer Service
  • Server Support
  • Reservations Management
  • Guest Engagement
  • Complaint Handling
  • Customer service expertise
  • Positive and professional
  • Food safety understanding
  • Detail Oriented
  • Strong interpersonal skills
  • Menu presentation
  • Greeting guests
  • Phone Etiquette
  • Ordering Procedures
  • Family Counseling
  • Emotional awareness
  • Patient Screening
  • Analytical Thinking

Certification

  • Cardiopulmonary Resuscitation (CPR) - American Heart Association.
  • Allergen Awareness Training Certificate - Various State-Specific Providers.
  • ServSafe Food Handler Certification - National Restaurant Association.
  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute.
  • Applied Behavior Analysis Certificate - [University or Accredited Institution].
  • Applied Behavior Analysis Technician Certificate – Behavior Analyst Certification Board.

Languages

English
Native/ Bilingual

Affiliations

Volleyball

Softball

Coaching sports

Accomplishments

  • High Honor Roll
  • Summa Cum Laude
  • MVP All-Tournament Volleyball
  • Honors Society

Timeline

Hostess

Decatur Memorial Hospital
06.2024 - Current

Behavior Specialist

BJC Behavioral Health
08.2023 - 08.2024

Style Consultant

Target
12.2022 - Current

Sales Associate

Von Maur
04.2021 - 12.2022

Ph.D. - Psychology

Southern Illinois University Edwardsville

High School Diploma -

Macarthur High School

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MarKayla Flinn