Markayla Stafford
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Cold Stone
12.2023 - 01.2024
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed strategy to increase sales and drive profits.
Crew Member
Wingstop
09.2023 - 10.2023
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Observed customer purchases in line and differentiated between standard portions.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Brewed coffee and tea and changed out drink station syrups.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Cherry Picker Operator
Amazon
03.2023 - 06.2023
- Collaborated with other operators to optimize work processes, resulting in increased efficiency during project execution.
- Maintained compliance with OSHA regulations through adherence to established safety guidelines while operating cherry pickers.
- Optimized equipment usage by scheduling regular preventive maintenance, reducing unexpected breakdowns during critical periods.
Manager on Duty
Lubys Inc
12.2022 - 04.2023
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Streamlined operations, optimizing resource allocation and prioritizing high-impact tasks.
Manager
RaceTrac
05.2020 - 01.2023
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
Server Assistant Manager
Napps Cajun And Cerole
02.2022 - 09.2022
- Liaised between servers and upper management to address issues and manage challenges.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Customer Service Representative
Starbucks
08.2021 - 12.2021
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Created and maintained detailed database to develop promotional sales.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Customer Service Cashier
Marcos Pizza Franchising,
04.2020 - 07.2020
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Associate of Arts - Criminal Justice
Stanford University
Stanford, CA08.2034
Skills
- Operations Management
- Team Motivation
- Schedule Oversight
- Customer service orientation
- Data analysis
- Time management
- Customer Service
- Staff training and development
- Inventory management
- Emotional intelligence
- Employee Scheduling
- Task Delegation
- Employee Performance Evaluations
- Recruiting and Interviewing
Timeline
Assistant Manager
Cold Stone
12.2023 - 01.2024
Crew Member
Wingstop
09.2023 - 10.2023
Cherry Picker Operator
Amazon
03.2023 - 06.2023
Manager on Duty
Lubys Inc
12.2022 - 04.2023
Server Assistant Manager
Napps Cajun And Cerole
02.2022 - 09.2022
Customer Service Representative
Starbucks
08.2021 - 12.2021
Manager
RaceTrac
05.2020 - 01.2023
Customer Service Cashier
Marcos Pizza Franchising,
04.2020 - 07.2020
Associate of Arts - Criminal Justice
Stanford University
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