Markayla Williams

Experience

Care Access Associate

USA Health Medical Center — Mobile, AL 2024

Present

• Manage patient appointments, insurance verification, medical records, and account registration with a focus on accuracy and compliance.

• Conduct insurance claims verification to ensure proper coverage and resolve discrepancies.

• Create and implement front-office policies, improving workflow efficiency.

• Handle high-volume inbound calls, advising patients on insurance, scheduling, and medical documentation in line with HIPAA regulations.

• Responsible for front-office tasks, including check-in/out, balance collection, and medical record updates.

Loan Processor Freedom Mortgage — Houston, TX 04/2020 – 07/2021

• Processed FHA, Conventional, and VA mortgage applications, ensuring all documentation was accurate and complete.

• Verified third-party documents, reviewed credit reports, and conducted fraud checks to maintain regulatory compliance.

• Prepared loan packages and submitted them for underwriting (DU & LP systems), achieving timely approval and funding.

• Analyzed customer financial data, ensuring accurate calculations for mortgage eligibility.

Customer Service Representative Verizon Wireless — Mobile, AL 06/2019 – 03/2020

• Provided high-level customer support by addressing service inquiries, technical issues, and account concerns.

• Managed high-volume call traffic, resolving customer complaints efficiently and improving satisfaction ratings.

• Supported in-store sales, troubleshooting technical issues, and offering product recommendations.