Mark C. Smith
Business Strategy And Development
Austin,TX
Quote
Be always sure you are right - then go ahead.
Davy Crockett
Summary
Business Manager, Strategist, and Developer with experience in various industries:
- B2B Consumer Demographics & Product Analytics for Consumer Packaged Goods, Current
- Custom Software & Hardware builds, 6 month Contract
- Facilities & Property Management, 11 yrs
- Sales & Account Management B2B SAAS, 3+ years
- Teacher & Trainer, 4+ years
Business Operations & Development Leader with the ability to clarify and strategize how to move from the current business situation towards future goals. Known for sound judgment, good planning abilities, and interpersonal communication acumen.
Accomplished Consultant driving organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.
Successfully managed growth and business development with years of award-winning results:
- Increased gross revenues 33%
- Networked a strategic partnership worth $4 million of new business to the company
- Found an exit strategy for owners who wanted to sell
- Set policies & practices for owners who wished to turn their business around
- Led Change-Management Solutions to increase employee efficiency and customer retention
- Held the #2, #3, & #4 spots out of 80+ properties in one area for years
- Broke into new markets and networked new partnerships to bring business growth
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Director of Business Operations & Development
InVend
01.2024 - Current
- Spearheaded the development of strategic partnerships, resulting in increased market reach and revenue growth.
- Implementing change management initiatives that facilitated the successful adoption of new systems and processes across the organization.
- Developed innovative solutions for complex business challenges, leading to enhanced operational effectiveness.
- Cultivated strong relationships with vendors, suppliers, and other external stakeholders to optimize collaboration efforts and achieve mutual benefits.
- Conducted thorough market research to identify emerging trends and opportunities for growth within the industry.
- Played an instrumental role in developing new product offerings that catered to evolving customer preferences while maintaining profitability margins.
- Negotiated high-stakes contracts with key partners, securing favorable terms for the organization''s long-term success.
- Led efforts to identify potential risks within business operations, developing contingency plans to minimize disruptions and ensure continuity.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Business Strategy & Development - 6 Month Contract
Bread And Butter Nerds
Austin, TX
01.2024 - 07.2024
- Responsible for bringing in a client worth $4 million of new business to the company from networking a strategic partnership in Q1
- Established new relationships with key industry partners, expanding the company's network and generating valuable leads for future opportunities.
- Collaborated with sales teams to develop tailored solutions for clients' unique challenges, resulting in increased customer satisfaction rates.
- Evaluated how our company best helped businesses solve their problems with custom software and hardware solutions
- Provided professional services and support in dynamic work environments.
Facilities Manager
Chula Vista Resort
10.2022 - 11.2023
- Formed systems, policies, and procedures for Operations and Maintenance (O&M) departments
- Drove continuous improvement of processes and systems operation.
- Investigated problems and determined appropriate remedies.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Ensured functionality, comfort, safety, sustainability, and efficiency of 3 buildings, including approximately 350 vacation condos, common areas (hallways, closets, pools, grounds, etc.) and assets (HVAC, plumbing, electrical, etc.)
- Integrated people and processes within built environments to improve quality of life for staff and customers as well as productivity for core business, while meeting health and safety standards
- Created systems and workflows ensuring buildings and all of their components worked properly, increasing asset health and worker efficiency and decreasing asset downtime and wasted labor
- Spearheaded the acquisition and use of a digital platform (a CMMS) to manage O&M workflows, communications, and inventory as well as asset and infrastructure data, moving O&M away from paper and call-out methods to a mobile and digital system
- Advised upper management on best business measures to improve efficiency and cost-effectiveness of facilities
- Moved O&M from primarily reactive maintenance to increased proactive and preventative maintenance
Sales / Account Manager - Contract
FM Advertising
11.2020 - 10.2022
- Presenting, promoting, and selling digital advertising platform to new clients and managing hundreds of accounts in both Wisconsin Dells, WI, and Branson, MO
- Responsible for Sales, Customer Service, Quality Control, and Internal Development for FM Advertising: onboarding hundreds of new customers and managing current customer accounts while performing cost-benefit and needs analysis of existing and potential customers and analyzing each territory's market potential while tracking sales.
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Analyzed and reported on customer activity, business trends and areas of concern.
- Created proposals for new and repeat customer business transactions.
- Built client relationships by acting as liaison between customer service and sales teams.
General Manager
All Star Inn & Suites
08.2011 - 11.2020
- Devised, deployed and monitored processes to boost long-term business success and increased gross profit levels 33%
- Received superior customer service satisfaction scores for 10 consecutive years, bringing 3 properties from the bottom rankings of TripAdvisor to the #2, #3, and #4 spots out of 80+ properties in the area
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
- Spearheaded overhaul of company best practices, leading to significantly increased gross revenues and online review rankings, resulting in the successful sale of property.
- Maximized efficiency by coaching and mentoring 40+ personnel on customer care principles, industry practices, company procedures and property management system
- Launched staff engagement and cultural programs that increased operational quality
- Oversaw and improved quality control of unit sales through efficient coordination of daily operations
- Led company to successful new property launch and growth in 2014 by directing renovations, developing initial product roadmap and go-to-market strategy
- Worked directly with owners to brainstorm, discuss strategy and mitigate customer service issues
- Implemented operational strategies and effectively built customer and employee loyalty through consistently attentive customer service and servant leadership
- Introduced new methods, practices, and systems to reduce turnaround time.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Teacher - Humanities
Junior High & High School
08.2008 - 06.2013
- Taught a variety of subjects to grades 6-12: History, Geography, English Grammar & Composition, Latin, Literature, Philosophy, Formal Logic, Macroeconomics, Speech & Debate, Drama, Fencing
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Helped students explore concepts with engaging, learning-focused activities.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Shifted between formal and informal methods of teaching to keep students engaged.
Education
Master of Science - English Education
Pensacola College
Pensacola, FL 07.2008 - 08.2009
Bachelor of Arts - History
Pensacola College
Pensacola, FL 08.2004 - 06.2008
Skills
Revenue Generation, KPIs, & Business Development
Timeline
Director of Business Operations & Development
InVend
01.2024 - Current
Business Strategy & Development - 6 Month Contract
Bread And Butter Nerds
01.2024 - 07.2024
Facilities Manager
Chula Vista Resort
10.2022 - 11.2023
Sales / Account Manager - Contract
FM Advertising
11.2020 - 10.2022
General Manager
All Star Inn & Suites
08.2011 - 11.2020
Teacher - Humanities
Junior High & High School
08.2008 - 06.2013
Master of Science - English Education
Pensacola College
07.2008 - 08.2009
Bachelor of Arts - History
Pensacola College
08.2004 - 06.2008
Custom
https://www.linkedin.com/in/mark-smith-3513511b5/
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