Mark Christopher Moore

Global Sales Incentives E2E transformation of the quota and territory deployment tools

• Leverage Agile principles and components of an AGILE IT deployment from requirements development to implementation and adoption
• Collaborate in design thinking E2E worships globally
• Facilitate E2E testing globally and communicate results to stakeholders
• Defined strategy for global implementation of integrated automation to drive revenue and profit growth for the services brand
• Facilitate project status reporting to stakeholders and leadership
• Collaborate with a global team and senior leaders on retrospectives, requirements and priorities
• Develop and interlock business cases
• Facilitate change Management globally
• Supervise day to day project task and execution
• Structure preparation of decisions related to project plan
• Supervise and provide updates for E2E testing
• Craft and executed education globally
• Direct post-production deployment support
• Carried out an E2E process deep dive and implemented a business controls process
• Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
• Owned and prioritized product backlog.
• Collaborated with cross-functional teams to develop high-quality products that met customer needs.
• Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
• Oversaw entire product deployments from vision and creation to rollout and delivery.
• Championed user-centric design principles throughout the development process to ensure exceptional user experiences.
• Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.

• Project manager for global business divestiture transformation for quote to cash. Operational leader for the global knowledge transfer of contracts, tools and skills.
• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing build quality or workplace safety.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.

• Global transformation leader for quote to cash tools, processes and knowledge transfer to centers of excellence globally.
• Developed customized training programs to enhance employee skills, leading to increased productivity and performance improvements.
• Streamlined processes and reduced operational costs by identifying areas for improvement and implementing innovative solutions.
• Managed cross-functional teams to ensure successful execution of complex transformation projects.

• Process and application owner for quote to cash global sales support tools.
• Evaluated process performance metrics, identifying areas requiring improvement or optimization for increased efficiency.
• Streamlined processes by identifying inefficiencies and implementing improvements for increased productivity.
• Conducted root cause analysis, facilitating prompt resolutions to production-related issues or bottlenecks.
• Managed quality assurance initiatives.
• Delivered quality assurance by enforcing strict adherence to established guidelines and conducting regular inspections of final products.
• Identified opportunities for continuous improvement through data analysis and process evaluation.

• Lead a team that provided quote to cash contract administration support to inside sales and face to face sellers in the US.
• Promoted a culture of continuous improvement by encouraging feedback from staff members and taking action on their suggestions, fostering employee engagement and motivation.
• Mentored team members to advance their skills and knowledge, fostering growth within the company.
• Collaborated with sales teams on strategies for upselling and retaining customers, increasing overall revenue generation.
• Evaluated new tools and technologies for potential implementation, enhancing operational efficiency and customer experience where applicable.
• Optimized resource allocation by analyzing performance data and identifying areas for efficiency improvements.