Markcus Brumfield
Troy,MI
Summary
Experienced and results-driven Store Manager with a strong background in retail sales and visual merchandising. Seeking a challenging leadership role in a dynamic retail environment to drive sales, enhance customer loyalty, and optimize store operations. With over 13 years of experience in retail sales and visual merchandising, this dynamic and inspiring leader is recognized for implementing effective strategies that boost brands\' image, increase market share, enhance customer loyalty, and drive sales. As an Air Force Veteran, brings strong business intuition and a proven track record of understanding and aligning with the mission, vision, and values of a brand.
Overview
10
10
years of professional experience
Work History
Assistant Manager: Visual Merchandising / Team & Culture
NIKE
11.2023 - Current
- Successfully hired and onboarded top talent (71 employees onboarded) while mentoring and developing peers and associates to enhance team performance and leadership skills
- Designed and implemented a district-wide training system that standardized best practices and elevated team execution, leading to improved operational efficiency
- On track to achieve a record-breaking year with projected revenue of $21 million, positioning the district for unprecedented growth
- Drove a 25% increase in key metrics year-over-year by optimizing visual standards and strengthening team capabilities
- Selected as the most outstanding leader in the district to represent Great Lakes District at the Chicago Marathon.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager: Guest Experience
lululemon
08.2022 - 11.2023
- Maximized floor capacity and increased Men's sell-through percentage to consistent week-over-week rate of 28%, contributing to achieving Super Stretch in Q4 2022 and high sales on Black Friday and Boxing Day
- Analyzed frequently purchased merchandise to tailor business strategies, resulting in 11K unit increase in sales and 121% sales growth
- Assisted in visual set up for 2022 Houston 10K marathon, generating over $94K in sales
- Supported opening of new Houston Galleria location as requested by North American Openings and Optimizations Visual Merchandising Lead
- Was promoted to #3 highest volume store in company (Somerset collection, who’s annual sales were projected to be 31 million in 2024)
- Curated district wide training to level set and create consistent experience for all stores across district which I lead as districts Visual Merchandising store opening specialist.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
General Manager
Athleta
11.2021 - 08.2022
- Developed store strategies to raise customer awareness, expand store traffic, and optimize profitability
- Recruited, hired, and developed a high-performance team to enhance engagement and drive customer loyalty
- Increased customer loyalty metrics by 183.4% through engaging store events and partnerships with local businesses
- Led diversity, equity, and inclusion initiatives in-store to promote inclusivity among team members and customers.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant Manager & Visual Merchandiser
lululemon
09.2020 - 11.2021
- Utilized sales and customer trend analysis to maximize sales and revenue, resulting in $1M in sales for the month of December
- Increased Men's department sales by 15% by creating a customer-friendly men's front destination table
- Managed daily work schedules and tasks for 35+ employees, scheduled deliveries, and enforced company policies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager & Visual Merchandiser
Lacoste
03.2020 - 09.2020
- Executed floor merchandise resets for men's, women's, and kids' apparel sections
- Managed a team of 5 employees, oversaw cash flow, handled customer grievances, and ensured seamless workflow operations
- Ranked in the top 10% in sales for 4 consecutive months and contributed to 57% of the boutique's total sales.
Assistant Manager
Z Gallerie
07.2018 - 03.2020
- Directed sales of high-end furniture, décor, art, and lighting, focusing on upselling to increase sales
- Managed a team of 9 employees, oversaw cash flow, addressed customer concerns, and ensured smooth operations
- Secured 5th place in wall art sales in the region by reorganizing and categorizing sections based on visual aesthetics.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Staff Sergeant & Ammunition Specialist
United States Air Force
12.2014 - 01.2020
- Recognized for outstanding leadership and performance, awarded Airman of the Quarter and Staff Sergeant stripe
- Retained and acquired 15 new airmen, developed training programs, and boosted overall morale.
- Enhanced inventory accuracy for ammunition stockpile by utilizing modern tracking systems and software solutions.
- Supervised 85 airman and offered extensive mentoring and training assistance.
- Optimized storage space utilization for ammunition stockpile by implementing efficient organization methods and practices.
- Supported international operations by coordinating the shipment of required ammunition supplies across multiple countries and regions.
Business Manager of Eyewear
Dillard’s
08.2015 - 03.2018
- Generated $4M in sales in two years, revamped the store's eye-wear section, and led a team of 20 employees
- Achieved No.1 sunglass department nationwide by implementing visual merchandising strategies and enhancing the sunglass section.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
Education
High School Diploma -
Jewel Sumner High School
Amite, LA05.2013
Associate of Science -
College of The United States Air Force
Wichita Falls, TX05.2016
Skills
- Revenue & Profit Growth
- Strategic Sales Development
- Performance & Talent Management
- Leadership & Training
- Visual Merchandising
- Brand Ambassadorship
- Human Resource Management
- Loss Prevention Compliance
- Client Development
- Effective Communication
- Store Operations & Integrity
- Revenue Generation
- Excel
- Microsoft Word
- Workday
- Zipline
- Kronos
- UKG Workforce
Timeline
Assistant Manager: Visual Merchandising / Team & Culture
NIKE
11.2023 - Current
Assistant Manager: Guest Experience
lululemon
08.2022 - 11.2023
General Manager
Athleta
11.2021 - 08.2022
Assistant Manager & Visual Merchandiser
lululemon
09.2020 - 11.2021
Assistant Manager & Visual Merchandiser
Lacoste
03.2020 - 09.2020
Assistant Manager
Z Gallerie
07.2018 - 03.2020
Business Manager of Eyewear
Dillard’s
08.2015 - 03.2018
Staff Sergeant & Ammunition Specialist
United States Air Force
12.2014 - 01.2020
High School Diploma -
Jewel Sumner High School
Associate of Science -
College of The United States Air Force
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