MARK D. SOSEBEE
Senoia,GA
Summary
Forward‐thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on‐track with decisive supervision and quick problem‐solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders. Proven history of crafting and executing strategies that reduce costs, improve service, drive revenue growth resulting in increased profitability.
Overview
19
19
years of professional experience
Work History
Project Manager ‐ Team Lead
Donnelley Financial Solutions
12.2010 - Current
- Lead by example, applying thorough understanding of complex projects and business acumen to workplace challenges to motivate team members towards greater productivity.
- Provide advisory and consultant services to client developing overall plan to coordinate production of client documents, electronic SEC filings and print production
- Willingness to promote change by participating in various system/process improvement teams
- Maintain open communication by presenting regular updates on project status to customers.
- Managed technical projects, utilizing established project tools and methodologies to bring projects to timely completion.
- Monitored project progress, identified risks and took corrective action as needed.
- Communicated project expectations to team members and stakeholders to set tone for high productivity level
Customer Service Manager
Bowne & Co
01.2005 - 12.2010
- Primary contact for Charlotte, Miami, Nashville and Tampa sites during afternoon/evening work hours – managing and processing all workflow through the Atlanta southeastern hub
- Managed day to day processes and workflows for 8‐10 direct reports
- Partnered with Sales team to ensure fulfillment of client satisfaction initiatives
- In the absence of Production Manager, supervised manufacturing print team
- Implemented Southeastern Work Share Program to best utilize site resources during peak periods
- Trained and Supervised employees, assessed performances to determine training needs and defined accurate plans for decreasing internal process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
Education
BBA - Business Administration and Management
Valdosta State University
Valdosta, GASkills
- Team Leadership & Development
- Strategic Account Development and Management
- Cost Savings
- Financial Project Management and Process Improvement
- Operational Management
- Vendor Sourcing
- Detail Oriented
- Professional Relationships
- Service Quality
- Financial Records
Additional Information
- Activities Kappa Alpha Fraternity Treasurer
- Trip Chairman
- Recognitions Edmund Stanley Award 2006 Southeast Nominee
- Bowne & Co. Recipient of “Innovation Award 2008” (creating and implementing southeast work share program)
Timeline
Project Manager ‐ Team Lead
Donnelley Financial Solutions
12.2010 - Current
Customer Service Manager
Bowne & Co
01.2005 - 12.2010
BBA - Business Administration and Management
Valdosta State University
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