Mark D. Watson
Retail Bank Executive
Pompano Beach,FL
Summary
Innovative financial services professional experienced in retail branching, deposits, lending, operations, sales, training and business development. Over 40 years of retail banking background including performance driven results in strategic planning, corporate leadership, rate pricing, project management, budgeting, operational efficiency and staffing. Vision driven leader with experience in enhancing customer experience, culture change management, product development, training curriculum and understanding generational preferences. Developer of high performing teams and succession plans through effective coaching, team building strength driven performance and goal development. Background leading teams in traditional branches, wholesale lending and call center settings. Collaborative leader with dedication to partnering with regional line of business leaders to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
40
40
years of professional experience
Work History
Division Executive
Flagstar - Legacy NYCB
Boca Raton , FL
2009.01 - Current
- Managed branch functions for South Florida market including deposit gathering, lending and operations including providing leadership, guidance and supervision to branch managers, personal bankers and tellers.
- Developed staffing models to encourage growth within organization while evaluating budgetary needs.
- Designed short and intermediate goals to support the goals and objectives of the organization by analyzing data, preparing sales strategies and implementing procedures to drive growth.
- Research, develop and deliver retail operational, product and sales training curriculum for staff through both in person and online mediums to propel customer experience and employee engagement..
- Fostered a collaborative culture, leading to mentorship of new talent and creating a pipeline of future leaders.
- Identified and improved operational efficiencies in branch network to drive audit results.
- Created branch training programs to drive sales and customer experience by effectively utilizing staff strengths.
Branch Manager
AmTrust Bank
2004.02 - 2009.12
- Managed branch functions including staff deposit gathering, loan production and operational excellence while providing leadership and daily supervision to personal bankers and tellers.
- Created advancement opportunities for team members through coaching and consistent training.
- Provided exceptional customer experience in branches, making customers feel welcomed, engaged and significant..
- Replaced leadership in a struggling branch, bringing it to peak performance within 14 months.
- Led company in branch shop scores, both individually and as a branch.
- Served as training mentor for all new branch managers throughout region.
Education
MBA -
University of Toronto
Toronto, OntarioBBA - Business Management
Queen's University
Kingston, OntarioSkills
- Servant Leadership
- Customer Experience
- Organizational Restructure
- Change Management
- Strategic Management
- Analytical Skills, Strategic Planning
- Business Development
- Sales training
- Staffing
- Business Planning
- Administrative Skills
- Team Leadership
- Customer Retention
- Problem Resolution
- Staff Training
- Customer-Oriented
Affiliations
- Community Reinvestment Group - Director and Loan Committee Chair – 2010 - present
- Florida Bankers Association – Member of the Government Relations Committee – 2015 - present
- Russell Education Foundation -Director 2024
Timeline
Division Executive
Flagstar - Legacy NYCB
2009.01 - Current
Branch Manager
AmTrust Bank
2004.02 - 2009.12
MBA -
University of Toronto
BBA - Business Management
Queen's University
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