MARK DARYL TAN

Infusion and Ambulatory Pharmacy Emeryville

• Prepared, compounded, and labeled intravenous admixtures, cancer chemotherapy, and parenteral nutrition patient-specific doses using strict aseptic techniques.
• Manged Omnicell restocking procedures in Operating Room and various clinics, ensuring timely availability of medications.
• Oversaw the maintenance and replenishment of crash carts and reaction kits, adhering to safety protocols and regulatory standards
• Assist in scheduling pharmacy technicians, managing time-off requests and coordinating sick coverage to ensure optimal staffing levels
• Provide coaching and training newly hired team members, fostering a collaborative and knowledgeable work environment
• Collaborate with colleagues to develop and implement standard work processes and workflows, enhancing operational efficiency and effectiveness.

Pharmacy Supply Chain, Purchasing and Billing

• Operated under the direct supervision of a Pharmacist and Pharmacy Manager, responsible for placing medication orders, receiving stock, and operating automated compounding and dispensing machines for preparation and storage.
• Managed procurement of pharmaceutical acquisitions, including storage, distribution, purchasing, inventory control, and charging of all medications and related items stocked in the hospital and off-site locations.
• Created Purchase Orders (POs) for medications and supplies for Inpatient/Outpatient Pharmacy and 340B Contract Pharmacies.
• Familiar with 340B Split Billing Software and utilized knowledge of MacroHelix 340B Architect to check and purchase medications under the 340B account, coordinating with the 340B Analyst for any issues related to accumulations
• Placed medication orders, prepared, packaged, and delivered Interdepartmental Requests, serving over 200 Stanford Clinics, Universities, and Outpatient Pharmacies.
• Made significant decisions in purchasing while adhering to budget limitations and achieving maximum contract compliance and inventory turnover rates.
• Supported and assisted other pharmacy locations in placing orders due to drug shortages and allocations.
• Assisted with supply chain activities, including receiving goods, managing recalls, expired medications, and returns.
• Responsible for POD reconciliations, drug shortage reports, and reverse logistics.
• Generated and processed SU-13 (Interdepartmental) billing and monthly reports, including necessary adjustments.

• Worked under the supervision of a Pharmacist to prepare medications following prescription orders received via fax, phone, or electronically.
• Led a team of 8 members, providing support and training to newly hired team members and addressing scheduling issues.
• Focused on inventory-related activities, including purchasing medications and supplies, and ensuring compliance with processes and procedures to maintain appropriate stock levels for patients.
• Managed the prior authorization process by effectively communicating with patients, healthcare providers and insurance companies to ensure timely approval of medications.
• Conducted outbound calls to patients to gather necessary information and explain the prior authorization process, ensuring clarity and understanding
• Collaborated with physicians and their offices to obtain required documentation and support for prior authorization requests.
• Liaised with insurance companies to submit prior authorization requests, track their status, and resolve any issues that may arise during the process.
• Prioritized customer needs by displaying genuine care and empathy in all interactions, ensuring complete customer satisfaction.
• Assisted customers directly by processing orders, accepting payments, and obtaining necessary signatures for medication acceptance, while performing basic cleaning duties in the store

• Led a team of 12 team members servicing over 1200 lockbox customers, processing over 600K transactions, capturing 10 million keystrokes and depositing over $3B in monthly deposits.
• Ensures unit work is completed on time. Accurately plan, coordinate and monitor activities of daily routine for moderately complex work and act as information source to less senior team members.
• Performs general clerical functions which includes: data entry, mailroom support, scanning, encoding, extracting lockbox payments, credit card payments, verifying data on payments and accompanying documents and processing according to a customer's detailed instructions.
• Distributes daily work to meet deadlines and goals; monitor and make adjustments as needed; gives feedback, addresses scheduling issues, gives input to manager on staff performance and assists in implementing changes to improve efficiency, represents unit at team meetings, provides coverage for absent team members and performs tasks as assigned.
• Provides support and coverage to Work Directors and Managers for managing workflow from start to finish and ensures that all transmissions are sent within the deadline, escalate when needed and monitor progress of team members.
• Trained 9 temporary staff and newly hired team members for the last five years.