Mark Killeen
Summary
Knowledgeable Service Advisor with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Advisor
Dean McCrary Mazda
07.2021 - Current
- Assisted customers in understanding service options and vehicle issues.
- Coordinated service appointments to optimize technician schedules and minimize wait times.
- Conducted follow-up communications to ensure customer satisfaction and address concerns.
- Provided detailed estimates for repairs, enhancing transparency and trust with clients.
- Performed Warranty Administration duties.
- Provided Video Inspection services.
Assistant Manager / Lead Cook
Aramark, University Of South Alabama
09.2018 - 07.2021
- Lead my team through various duties from concessions to catering campus wide
- Provided excellent customer service
- Developed professional relationships with my clients
- Created a memorable experience for guests and coworkers through hard work and personal attention to details
- Promoted campus wide activities and supported students activities
Kitchen Manager
McDonald's
11.2014 - 05.2018
- Manage staff.
- Maintain inventory and ordering.
- Meet required goals and customer satisfaction.
IT Resource Manager
Business Information Solutions
07.2014 - 09.2014
- Manage Help Desk Team.
- Schedule appointments.
- Provided customer service.
IT Technician
Spectrum Resorts
02.2014 - 03.2014
- Provide Tier I and Tier II Support.
- Point of Sale System Management.
- Provided Support for Multiple Software Platforms.
- Remote Assistance.
- Educated and Trained end users.
IT Coordinator/Field Support Services/Networking Services
The Orthopaedic Group P.C
12.2012 - 12.2013
- Manage and maintain 200 plus users and devices.
- Policy Writing and Coordination.
- Responsible for first line of Support for the company.
- Citrix Server/SQL Server Administration.
- Coordinate and execute equipment sales and repair.
- Educating users with daily updates and information.
- Training users with multiple software applications.
- Server Virtualization support.
Interface Analyst/Software Engineer/Project Manager/Networking Services
Jackson Key Practice Solutions
12.2011 - 12.2012
- Complete installation and configuration of Electronic Medical Record Software.
- Responsible for building Routes, configuring Networks and VPN's.
- Managing Projects from beginning to completion.
- Managing budgets and cost plans and meeting strict deadlines.
- Communication with other Engineers and Project Managers in my field.
- Assisting clients via remote desktop with troubleshooting needs.
Systems Technician
ITT Technical Institute
11.2010 - 10.2011
- Troubleshooting and repairing personal and campus computers.
- Maintaining the physical state of labs.
- Imaging/ Administrating campus computers.
- Providing Academic Support and Tutoring for Level 100-300 Coursework to Students.
Bartender/Server
Daruma Japanese Sushi and Steak House
10.2009 - 10.2010
- Provided excellent customer service.
- Mixed and Served drinks in professional manner.
- Catered to the needs and expectations of the customer.
Server
O.K. Bicycle Shop
10.2008 - 10.2009
- Provided excellent custom service.
- Catered to the needs and expectations of the customer.
- Provided leadership and a positive attitude to co-workers.
Education
Associate of Applied Science Degree - Information Technology
ITT Technical Institute
Mobile, ALSkills
- Staff Management
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Goal-oriented mindset
- Staff supervision
- Solution provider
- Extensive IT Support with various Operating systems and software platforms
- Strong written and oral communication skills
- Strong ability to patiently assist clients with diagnosis and problem resolutions
Certification
ServSafe Certification
Timeline
Service Advisor
Dean McCrary Mazda
07.2021 - Current
Assistant Manager / Lead Cook
Aramark, University Of South Alabama
09.2018 - 07.2021
Kitchen Manager
McDonald's
11.2014 - 05.2018
IT Resource Manager
Business Information Solutions
07.2014 - 09.2014
IT Technician
Spectrum Resorts
02.2014 - 03.2014
IT Coordinator/Field Support Services/Networking Services
The Orthopaedic Group P.C
12.2012 - 12.2013
Interface Analyst/Software Engineer/Project Manager/Networking Services
Jackson Key Practice Solutions
12.2011 - 12.2012
Systems Technician
ITT Technical Institute
11.2010 - 10.2011
Bartender/Server
Daruma Japanese Sushi and Steak House
10.2009 - 10.2010
Server
O.K. Bicycle Shop
10.2008 - 10.2009
Associate of Applied Science Degree - Information Technology
ITT Technical Institute
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