Microsoft Office 365
Mark E Unroe
Sales Management
Fredericksburg,VA
Summary
Sales Management and Sales driven professional with over 28 years of experience in outside sales. I have increased business, using the immense amount of training I have received along the way. In managing a sales team as well as handling key accounts. By creating high energy positive results driven environment, I have taken existing sales team members and new sales recruits and converted them to large profit generators. These results are from following tried and true training methods from the likes of Brian Tracy, Tom Hopkins, and Jeffrey Gitomer. Using the benefits of Social Media as well as great communication the results have created excellence for other Departments within our employers to mirror. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
27
27
years of professional experience
3
3
years of post-secondary education
Work History
Sales Manager
Abel Industries Inc | DUMFRIES
Dumfries, VA
07.1998 - Current
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Established and cultivated solid business relationships with new or existing customers.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Evaluated performance against goals and implemented appropriate development plans.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Facilitated business by implementing practical networking techniques.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built relationships with customers and community to establish long-term business growth.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Communicated product quality and market comparisons by creating sales presentations.
- Implemented systems and procedures to increase sales.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Drove sales by developing multi-million dollar contract sales.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Sales Representative
Abel Industries Inc
DUMFRIES, United States
07.1996 - 07.1998
- Targeted large end prospects for our goods and services
- Communicated product options for their facilities through trials and product sample demonstrations
- Worked with product manufacturer(s) to develop ROI for cost comparisons and benefits
- Meet with customers at their facilities to communicates or products and services in assigned territory
- Cold call prospects to set appointments
- Top Sales for 17 years
- Maintained Customer price sheets and alerted them to potential increases
- Discussed budget requirements with building project manager along with cost cutting solutions
- Trained on safety and chemical application in maintaining their facility
- Demonstrated various floor care equipment for their various surfaces
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Developed and implemented sales strategies to increase profits.
- Generated new leads through networking and attending industry events.
- Used customer insights to develop innovative sales strategies to increase sales.
- Negotiated contracts with clients and developed relationships with key personnel.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed and delivered engaging sales presentations to convey product benefits
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Utilized CRM software to manage customer accounts and track performance metrics
- Set and achieved company defined sales goals
- Negotiated prices, terms of sales and service agreements
- Presented professional image consistent with company's brand values
- Drove store revenue by offering customers accessories and related purchases to complete selections
- Achieved or exceeded company-defined sales quotas
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
- Trained and mentored new sales representatives
- Retained excellent client satisfaction ratings through outstanding service delivery
- Generated new leads through networking and attending industry events
- Developed and implemented marketing plans to increase brand awareness and drive sales
Education
High School Diploma -
Hayfield High School
Alexandria, VA 09.1981 - 05.1984
Skills
Microsoft Office 365, HubSpot CRM , Facebook Advertising, Constant Contact, Communication skills, Computer literacyundefined
Accomplishments
- Achieved better customer closing results by introducing HubSpot CRM for targeting and follow up tasks.
Software
CRM
Timeline
Sales Manager
Abel Industries Inc | DUMFRIES
07.1998 - Current
Sales Representative
Abel Industries Inc
07.1996 - 07.1998
High School Diploma -
Hayfield High School
09.1981 - 05.1984
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