Microsoft Office 365
Mark E Unroe
Sales Management
Fredericksburg,VA
Summary
Sales Management and Sales driven professional with over 28 years of experience in outside sales. I have increased business, using the immense amount of training I have received along the way. In managing a sales team as well as handling key accounts. By creating a high energy sales environment, I have taken existing sales team members and new sales recruits and converted them to large profit generators. Using the benefits of great sales training modules as well as great communication strategies the results have created excellence for other Departments within my employers to mirror. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and executing sales and customer service associates to interact with staff at all levels of organization and customers'. Performance-oriented Sales Leader offering exceptional record of achievement over 27 year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
27
27
years of professional experience
Work History
Sales Manager
Abel Industries Inc | DUMFRIES
Dumfries, VA
07.1998 - Current
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Established and cultivated solid business relationships with new or existing customers.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Evaluated performance against goals and implemented appropriate development plans.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Facilitated business by implementing practical networking techniques.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Communicated product quality and market comparisons by creating sales presentations.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Drove sales by developing multi-million dollar contract sales.
Sales Representative
Abel Industries Inc
DUMFRIES, United States
07.1996 - 07.1998
- Targeted large end prospects for our goods and services
- Communicated product options for their facilities through trials and product sample demonstrations
- Worked with product manufacturer(s) to develop ROI for cost comparisons and benefits
- Meet with customers at their facilities to communicate our products and services in assigned territory
- Cold call prospects to set appointments
- Top Sales for 17 years
- Maintained Customer price sheets and alerted them to potential increases
- Discussed budget requirements with building project manager along with cost cutting solutions
- Trained on safety and chemical application in maintaining their facility
- Demonstrated various floor care equipment pieces for their various surfaces
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and implemented marketing plans and strategies to increase brand awareness and drive sales.
- Generated new leads through networking and attending industry events.
- Used customer insights to develop innovative sales strategies to increase sales.
- Negotiated contracts with clients and developed relationships with key personnel.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Set and achieved company defined sales goals
- Negotiated prices, terms of sales and service agreements
- Achieved or exceeded company-defined sales quotas
- Identified new business opportunities through cold calling, networking, marketing and industry trade shows.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
High School Diploma -
Hayfield High School
Alexandria, VASkills
- Microsoft Office 365, HubSpot CRM , Facebook Advertising, Constant Contact, Communication skills, Computer literacy
- Leadership, Customer service, Negotiation, Marketing, Account management, Time management
- P>Lead prospecting
- P>Network development
- P>Staff Training
- P>Account development
- P>Client Service
- P>Problem solving strength
- P>Strategic planning
- P>Customer Relations
- P>Interpersonal communication skills
- P>Product promotions
- P>Sales expertise
- Sales Process
- Sales Expertise
- Product and Service Management
- Direct Sales
- Persuasive Negotiations
- Market and Competitive Analysis
- Goals and Performance
- Sales Presentation
- Coaching and Mentoring
- Sales Territory Growth
- Market Intelligence
- Team Oversight
- National Account Management
- Business Development and Planning
- Profit and Revenue-Generating Strategies
- CRM Software
- Account and Territory Management
- Product Knowledge
- Verbal and Written Communication
- Time Management
- Prospecting Skills
- Compelling Sales Proposal Writer
- Digital Sales
- Budgeting and P&L
- Marketing Campaign Analysis
- Compelling Leadership Skills
- Promotional Sales Events
- B to B Sales
- Key Account Management
- Communication and Engagement Techniques
- Client Base Retention
- Consultative Selling Techniques
- POS Software DDI Expert
- Negotiations Expert and Strong Deal Closer
- Continuous Improvements
- Database Management
- Financial Records Analysis
- Brand-Building Strategies
- Excellent Communication Skills
- Sales Strategy Development
- Analytical Problem Solver
- Marketing Strategies
- Strategic Account Development
- Closing Techniques
- Strategic Direction
- Networking Events
- Salesforce Software
- Promotions and Marketing Strategies
- Business Analytics
- Sales Quota Management
- Operating Procedures and Policies
- Order Management
- Customer Order Management
- Sales Records Management
- Motivational Techniques
- Lead Identification and Generation
- Persuasive Selling
- Deal Structuring
- Discount Planning
- Price Schedules
Accomplishments
- Achieved better customer closing results by introducing HubSpot CRM for targeting and follow up tasks.
- Managed 100 new and existing opportunities per month.
- Resolved product issue through consumer testing.
Software
CRM
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteImportant To Me
Healthcare benefits401k matchCompany CultureCareer advancementWork-life balanceStock Options / Equity / Profit SharingPaid time offPaid sick leavePersonal development programsQuote
Great achievement is usually born of great sacrifice, and is never the result of selfishness.
Napoleon Hill
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Kayaking, Baseball, and Golf
Fishing and Golf
Living near the Rappahannock River the opportunity is very easy to enjoy. There is great peace and joy in fishing by myself or with my family.
I have been playing golf for over 25 years and although I don't get out as much to play as I once did it I enjoy the competitive and therapy of playing alongside friends and family members.
Timeline
Sales Manager
Abel Industries Inc | DUMFRIES
07.1998 - Current
Sales Representative
Abel Industries Inc
07.1996 - 07.1998
High School Diploma -
Hayfield High School
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