Mark Wilkinson

• Provides customer support to clinicians, nurses, support staff, and local nationals.
• Conducts MHS Genesis training pertaining to our local Multi Surgical Unit, Pharmacy, Radiology Department, Urgent Care, and Inpatient Ward.
• Reviews workflows and suggests/implements more modern ways to enhance a patient's experience in our local hospital.
• Answers phones and place trouble tickets for end user issue/requests on ServiceNow.
• Troubleshoots various computer and electronic health record issues pertaining to tier 1 support.
• Makes daily rounds through the hospital requesting feedback and hearing suggested improvements to our current electronic health record.
• Maintains training calendar and coordinates with students regarding expectations for training.
• Continues to stay up to date with all Microsoft Applications and practices daily use of these applications.

Training

• Trains new and current employees in AHLTA, CHCS, HAIMS, Asutype, Joint Legacy Viewer, Vocera, Dragon Naturally Speaking, and MHS Connect.
• Provides over the shoulder deskside training, virtual training, and classroom training.
• Troubleshoots issues in the current EHRs in the clinic.
• Works with department Chiefs to identify new aspects of training and to improve the workflows of patient care.
• Serves customers and follows outlined steps of service.
• CHCS Printer Programming
• AHLTA/CHCS Account Reset/Set Up
• Provider/Nurse/Tech key granting.
• Patient record error fixing.
• Works flexible hours; night, weekend, and holiday shifts.

SharePoint Administrator

• Created sites in SharePoint Online.
• Troubleshooted issues of sites, pages, and documents.
• Established various the use of SharePoint cloud tools such as shared PowerPoints and Excel documents on order for the end users to better communicate.
• Migrated all the information from SharePoint 2013 to SharePoint online.
• Set up and controlled user profiles and access levels for each database segment to protect important data.
• Planned and implemented security measures to safeguard vital business and sensitive patient data.

Helpdesk Support

• Assisted the MEDDAC-Japan Information Management Division.
• Answered phones and submitted GSC Trouble Tickets.
• Configured hardware, devices, and software to set up work stations for employees.
• Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
• Responded to inquiries by phone, email and walk-up requests.
• Walked user through series of steps to determine problem and implement likely solution.
• Provided basic end-user system and equipment training.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Provided workflows for equipment and space utilization.

Hand Receipt Holder

• Maintained inventory for MEDDAC-Japan's Information Management Division.
• Issued equipment out to end users such as laptops, monitors, cell phones, keyboards.
• Tests if items were no longer serviceable and ensures proper disposal.
• Worked with our local logistics division to order new items to maintain enough stock for all end users..

• Administered patient care in clinical and combat scenarios.
• Administered IV fluids and vaccinations.
• Stayed up to date with the most recent Joint Commission guidelines for medical documentation and clinical practices.
• Provided ambulatory transport of emergent and non-emergent patients.
• Responded to 911 calls.
• Worked on a patient care team as the medical technician.
• Documented patient data in AHLTA.
• Assisted physicians during medical procedures such as, wound packing, toenail removal , and vasectomies.
• Worked closely with MTF’s host nation employees and hospitals to ensure patient interruption.
• Inspect and preform basic operator maintenance on equipment in exam rooms.
• Managed and updated health records of over 2000 active duty military and their dependents personnel.
• Educated clients and families about rights and responsibilities.
• Advised and educated patients regarding diet, hygiene and effective disease prevention methods.
• Disinfected tools, equipment and surfaces between patients.
• Helped clinical staff with in-office procedures by organizing spaces and passing instruments.