Markea Fowler
Charlotte,NC
Summary
Customer Service Representative bringing excellent skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
AT&T
03.2017 - 03.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Tidewater Staffing
02.2010 - 01.2013
- Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
- Maintained high call quality standards by adhering to company protocols and guidelines for efficient service delivery.
- Achieved personal performance goals through effective call management, prioritization, and time management.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
Technical/Customer Support Specialist
Rally Staffing
06.2010 - 11.2012
- Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved 45 technical support inquiries per day.
Education
GED -
Adult Learning Center
Virginia Beach, VA06.2005
Skills
- Organizational Skills
- Data Entry
- Critical Thinking
- Computer Proficiency
- Customer Focused
- Time Management
- Microsoft Office
- Service support
Timeline
Customer Service Representative
AT&T
03.2017 - 03.2019
Technical/Customer Support Specialist
Rally Staffing
06.2010 - 11.2012
Customer Service Representative
Tidewater Staffing
02.2010 - 01.2013
GED -
Adult Learning Center