Markeal Brooks
Houston
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
5
5
years of professional experience
Work History
Shift Lead/Warehouse Supervisor
Best Buy
09.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much 100 pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Shift Lead
Shell
09.2022 - 09.2023
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
Cashier
Baskin Robbins Ice Cream
08.2021 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Shift Lead
Sonic
01.2020 - 08.2021
- Completed store opening and closing procedures and balanced tills.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Implemented quality control measures to ensure consistency in product offerings across shifts at the establishment.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
High School Diploma -
SummerCreek Highschool
Houston, TX05.2022
Skills
- Decision-making capabilities
- Employee Training
- Guest service
- Workplace Safety
- Conflict Resolution
- Rules Enforcement
- Performance Improvement
- Team Leadership
- Creative Problem-Solving
- Team Supervision
- Staff Training and Development
- Strong verbal and written communication
Timeline
Shift Lead/Warehouse Supervisor
Best Buy
09.2023 - Current
Shift Lead
Shell
09.2022 - 09.2023
Cashier
Baskin Robbins Ice Cream
08.2021 - 09.2022
Shift Lead
Sonic
01.2020 - 08.2021
High School Diploma -
SummerCreek Highschool