Summary
Overview
Work History
Education
Skills
Timeline
Generic

Markeda Jackson

Summary

Committed Intuit team member with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience
2004
2004
years of post-secondary education

Work History

Tax Prep Assistant

Intuit, Inc.
12.2021 - Current
  • Assisted in Tax preparing documents alongside tax preparers, including product support.
  • Collaborated with team members to streamline improve processes.
  • Supported customer inquiries by providing accurate information and guidance.
  • Gathered feedback from clients to improve service delivery and support efficiency.
  • Provided assistance with other duties as assigned by management.

Seasonal Resolution Desk Support & Tax support

Omni Interactions
02.2025 - 04.2025
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services in Tier 2 resolution desk and chat support.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Seasonal Quickbooks specialist

Arise
01.2021 - 02.2021
  • Provided ongoing support to 1099 business owners using Quickbooks Online & Desktop.
  • Analyzed customer feedback to identify areas for service improvement.
  • Participated in ongoing training and compliance activities.
  • Provided technical support for customers in resolving complex issues.

Education

QuickBooks Product Sales Badge - QuickBooks Sales

Intuit Academy
10.2024 - 04.2026

BA Highschool

Skills

  • Tax preparation
  • Quickbooks support
  • Document organization
  • Customer inquiry resolution
  • Team collaboration

Timeline

Seasonal Resolution Desk Support & Tax support

Omni Interactions
02.2025 - 04.2025

QuickBooks Product Sales Badge - QuickBooks Sales

Intuit Academy
10.2024 - 04.2026

Tax Prep Assistant

Intuit, Inc.
12.2021 - Current

Seasonal Quickbooks specialist

Arise
01.2021 - 02.2021

BA Highschool
Markeda Jackson