Committed Intuit team member with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
2004
2004
years of post-secondary education
Work History
Tax Prep Assistant
Intuit, Inc.
12.2021 - Current
Assisted in Tax preparing documents alongside tax preparers, including product support.
Collaborated with team members to streamline improve processes.
Supported customer inquiries by providing accurate information and guidance.
Gathered feedback from clients to improve service delivery and support efficiency.
Provided assistance with other duties as assigned by management.
Seasonal Resolution Desk Support & Tax support
Omni Interactions
02.2025 - 04.2025
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services in Tier 2 resolution desk and chat support.
Prioritized and organized tasks to efficiently accomplish service goals.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Seasonal Quickbooks specialist
Arise
01.2021 - 02.2021
Provided ongoing support to 1099 business owners using Quickbooks Online & Desktop.
Analyzed customer feedback to identify areas for service improvement.
Participated in ongoing training and compliance activities.
Provided technical support for customers in resolving complex issues.