Markeda Smiley
Richland,MS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Care Specialist
Security National Life
06.2016 - Current
- Took ownership of customers issues to follow problems through to resolution.
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Used exceptional communication to connect with customers needs and present solutions.
- Kept accurate records to document service actions and discussions.
- Assisted in training new employees.
- Directed customers to appropriate departments for additional support.
Data Entry Clerk
State Tax Commission
01.2016 - 05.2016
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Followed data entry protocols, rules and regulations.
- Used computer software to store and retrieve data.
- Utilized techniques for increasing data entry speed.
Customer Account Executive
Comcast
04.2014 - 09.2015
- Evaluated customers' potential needs to make appropriate recommendations.
- Built rapport with customers and maintained loyalty by providing fast, knowledgeable service.
- Trained clients on product features and updates to secure buy-in.
- Leveraged knowledge of company services, familiarity with industry competitors and persuasive communication style to prevent customers from ending or downgrading services.
- Utilized professional telephone skills and extensive knowledge of industry to persuade customers to take advantage of company offerings.
- Managed calls in a timely manner with a high call volume
ER Unit Secretary/Technician
Crossgates River Oaks Hospital
01.2012 - 03.2014
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Maintained clean and sanitary environment in emergency department to meet hygiene measures.
- Cleaned and set up rooms in preparation for patient appointments.
Education
High School Diploma -
Hazlehurst High School
Hazlehurst, MS05.2001
Skills
- First Call Resolution
- Customer Service
- Data Entry
- Quality Assurance
- Payment Processing
- Product & Service Support
Timeline
Customer Care Specialist
Security National Life
06.2016 - Current
Data Entry Clerk
State Tax Commission
01.2016 - 05.2016
Customer Account Executive
Comcast
04.2014 - 09.2015
ER Unit Secretary/Technician
Crossgates River Oaks Hospital
01.2012 - 03.2014
High School Diploma -
Hazlehurst High School
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