MARKEE SETTLES
Chesapeake,VA
Summary
Multi-talented federal and contractor professional with 20+ years of experience delivering operational solutions under tight deadlines, financial administration, business development, and operational leadership. Proven track record of addressing complex challenges with innovative strategies aligned with business goals. Extensive background in managing government and civilian programs, coupled with strong communication skills that foster robust client relationships. Quick to adapt to new environments and technologies, demonstrating a commitment to customer service, integrity, flexibility and delivering results.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Management Analyst (Mail Manager)
Department of Homeland Security (DHS)
Washington, DC
04.2020 - Current
- As the agencies' Mail Manager, responsible for directing and overseeing a variety of management programs associated with official mail.
- Managed Consolidated Remote Delivery Site (CRDS) contract, consisting of 84+ contractors valued at upwards of 72 million.
- Conducts detailed analyses of complex functions and work processes of broad administrative or technical programs.
- Makes recommendations for improvement in the effectiveness and efficiency of work operations in the Department's mail program.
- Briefs partners with DHS components (FEMA, CISA, TSA, USCIS, USSS, FPS) mail managers on HQ mail policies, including voter absentee ballots.
- Develops and implements mail policies, new methods, organizational structures, and complex management processes.
- Formulates and advises postal program managers on methods and procedures, management surveys, management reports, and control techniques to improve the effectiveness of existing mail programs and procedures.
- Collaborated with cross-functional teams to streamline processes and improve workflows.
- Facilitated training sessions to educate staff on new procedures and tools.
- Prepared presentations for leadership to communicate findings and recommendations.
- Performed quality assurance reviews of departmental activities.
Support Services Specialist (Copier Program Manager)
FEDERAL EMERGENCY MANAGEMENT AGENCY (FEMA)
Washington, DC
04.2016 - 04.2020
- As the agencies' Copier Manager, I manage nation-wide copier and duplicating equipment processes, procedures, and contracts.
- Subject matter expert (SME) in researching new management practices for operating the Nationwide Copier program, to include contract requirements to support field offices.
- Conducts detailed analyses of complex functions and work processes of broad administrative or technical programs.
- Serves as the agency's Contracting Officer Representative III (COR) for Copier Service contracts.
- Develops national copier guidance to effect improvements in program effectiveness, resource utilization planning, and cost savings.
- Manages, monitors, and evaluates contractor performance, identifies actual or potential problems significant to the program, and recommends formulating decisions that significantly change public policies and/or programs.
- Develops new methods, organizational structures, and complex management processes.
- Provide technical assistance and direct support to management staff and stakeholders in a variety of matters relating to the application of planning systems and the copier program to meet mission requirements.
- Advise program managers on methods and procedures, management surveys, management reports, and control techniques to improve the effectiveness of existing mail programs and procedures.
- Reviews contracts, invoices based on current contracts, resulting in an approval or rejection for payment.
- Implemented process improvements to enhance service delivery and support efficiency.
- Resolved escalated customer service issues in a timely manner.
Field Engineer
NCI INC/NDTE
Kuwait
08.2014 - 04.2016
- Directly responsible for the service and inventory of the Armored Inspection System (AIS), which uses x-rays to capture digital images and copy result data of armor disposition.
- Constantly updated information security systems to relevant information on military websites, workstations, and other electronic media.
- Monitor’s information access, ensuring that confidentiality and integrity align with Army IMO policies.
- Manages all company desktops, notebooks, and copiers, creating Remedy tickets for advanced troubleshooting resolution.
- Partners with the CONUS AIS Development Team engineers as needed to accomplish diagnostic troubleshooting operations and repairs to ensure the AIS system performs as designed.
- Ensure all Army security and system policies and procedures are always adhered to.
- Collaborated with project teams to troubleshoot technical issues.
- Conducted inspections to ensure compliance with safety regulations.
- Assisted clients in understanding product functionalities and specifications.
- Provided training on equipment use and safety protocols to staff.
Project Lead
R4 INC/NDTE
Bagram, Afghanistan
08.2013 - 08.2014
- Managed and supervised a team of field engineers and technicians while performing a variety of specific, professional, non-complex engineering tasks, including data analysis, support, or test tenure.
- On-site leadership improves quality, safety, and effectiveness within the Deployed Non-Destructive Testing Equipment (NDTE) classified program.
- Plan, coordinate, and establish operating methods and procedures for the accomplishment of the project mission; as needed, direct the development and accomplishment of employee training related to the project.
- Compiled data daily, monthly, and after-action reports in accordance with Army Regulations.
- Coordinated and worked with military entities, including PEO Soldier COTR, for NDTE operations.
- Coordinated cross-functional collaboration among diverse departments and stakeholders.
- Facilitated meetings to gather requirements and discuss project progress with clients.
- Analyzed risks and implemented strategies to mitigate potential project issues.
Field Engineer
R4 INC/NDTE
United States – Mobile Team
01.2013 - 07.2013
- Traveled to various military bases to assist in the proper functioning and set-up the Armor Inspection System (AIS).
- Vast knowledge in the technicalities involved in troubleshooting problems as well as the ability to implement solutions appropriately.
- Responsible for the maintenance of the equipment and infrastructure available at the site.
- Served as a trusted asset to perform duties as the Team Lead in his absence.
Postal Section Supervisor
ITT/KBOSSS EXELIS INC
Camp Ali Al Salem/Virginia, Kuwait
02.2012 - 01.2013
- Supervised, Implemented, coordinated, oversaw, and advised management on a variety of complex mail management programs for the Army Military Post Office (APO).
- Programs such as incoming and outgoing accountable, registered, official, priority, and space available mail.
- Quickly became a trusted attribute to upper management.
- Versatile, enthusiastic, team player who is a dedicated hard worker and able to multitask in a fast-paced environment.
- Develops and/or conduct briefings, presentations, conference material and other communications for mail management.
- Briefed/ Presented and defends the budget and financial plans to senior leadership.
- Responsible for counseling, training, and mentoring twenty employees in the proper handling of mail, and daily operational procedures within the Department of Defense (DOD) and United States Postal Service directives (USPS).
Custodian of Postal Effects
ITT Systems Corporation
Camp Buehring, Kuwait
06.2010 - 02.2012
- Maintained, Inventoried and Managed all required Government Funded Equipment (GFE) including USPS accountable items (e.g., money orders, stamp stock and cash) utilizing the Automated Military Postal System and the Integrated Retail Consolidated Unit Accounting System.
- Responsible for all financial transactions including auditing, balancing accounts, and reporting to USPS, Postal Financial Officer and the COTR.
- Creating, monitoring, and performing quality control on financial and billing reports.
- Trained postal finance clerks on account management, stamp stock, and money order transactions.
- Preparing, organizing, and maintaining detailed records of transactions and communications.
- Supporting the development and evaluation of policies and communicating and monitoring adherence to these policies with customers.
Custodian of Postal Effects/Postal Supervisor
Kellogg Brown & Root (KBR)
Camp Baghdad, Iraq
10.2007 - 06.2010
- Aided the Iraq Area of Responsibility (AOR) as a 'traveling Postal Supervisor/COPE' relieving Supervisors and COPEs for leave.
- Developed and wrote new or amend existing issuances and directives evaluating the content of new or modified procedures in which projected positive impact on mail management overall.
- Generated and submitted daily, weekly, and monthly reports in compliance with the Performance Work Statement (PWS) guidelines.
- Earned excellent marks on performance reviews, with citations for excellence in areas including work volume accuracy and quality; ability to learn and master new concepts; positive work ethic and commitment to provide unsurpassed service.
Senior Mail Clerk
Combat Support Associates (CSA)
Camp Arifjan, Kuwait
04.2007 - 10.2007
- Responsible for the sale of postage for various classes of mail services and maintained a strict accountability of all areas.
- Effectively inspected outgoing mail.
- Displayed stellar customer service.
Senior Personnel Security Specialist
Protection Strategies Inc.
Arlington, VA
10.2006 - 04.2007
- Conducted background investigations on Merchant Mariners requesting credentials or upgrades to credentials.
- Coordinated with Federal and State Authorities for criminal history.
- Partnered with the county courts obtaining arrest disposition information.
- Generated detailed reports including sensitive information about applicant’s prior criminal history resulting in an approved or disapproved outcome for credentials.
- Strong ability to analyze detailed, complex reports to include communicate information or instructions.
- Documented adjudications and processed results for disposition of applicants.
- Maintained security sensitive documents from criminal and driving history.
Official Mail Manager
United States Air Force
10.2002 - 10.2006
- Provided Official Mail Services (OMC) to over 50 units at Kadena Airbase Japan.
- Oversees mail processes such as official processes via Pitney Bowes machine.
- Managed appropriated funds for postage assuring proper use for all mail services.
- Responsible for directing and/or overseeing a variety of management programs associate with official mail.
- Postmaster at Al Dhafra Air Base located in Abu Dhabi, U.A.E for 7 months.
- Makes recommendations for improvement in the effectiveness and efficiency of work operations in the Department mail program.
- Maintained Department of Defense (DOD) Official Mail Manual 4525.8 requirements.
Security Forces Convoy Leader
United States Air Force
05.1998 - 10.2002
- Provided force protection and installation security for convoy operations that maneuver over rugged, potentially hostile landscapes and nuclear weapon convoy movements.
- Maintained security requirements in reference to the national security of nuclear weapons.
- Coordinated routes and transit times with the convoy commander.
- Led teams in strategic planning and operational readiness for missions.
- Established clear roles, responsibilities, expectations, timelines, and resources for team projects.
Education
Master’s Degree - Information Systems concentration in Project Management
DeVry University
Arlington, VA01.2021
Bachler’s of Science - Technical Management concentration in Networking
DeVry University
Arlington, VA08.2019
Contracting Officer Representative III (COR) -
Federal Acquisition Institute
Washington DC04-2016
Postal Operations Course - 42A
United States Army Course
Fayetteville, NC08-2002
Records Management Office Procedures -
United States Army Course
Fayetteville, NC08-2002
Airman Leadership/Management -
United States Air Force
Great Falls, MT03-2001
Law Enforcement/Security Forces Apprentice -
United States Air Force
San Antonio, TX05-1998
Skills
- Contracting Officer Representative III
- Official mail management (military and contractor)
- Strong analytical and critical thinking skills
- Mail Manager
- Program management
- Financial management
- Customer service skills
- Microsoft Office experience
- 8 years, United States Air Force
- Contract management
- Process improvement
- Stakeholder engagement
- Effective communication
- Team collaboration
- Problem-solving aptitude
Certification
- Federal Acquisition Institute, Contracting Officer Representative III (COR)
- Keller School of Management, Project Management
- United States Army Course, Postal Operations Course (42A)
- United States Army Course, Records Management Office Procedures
- United States Air Force, Airman Leadership/Management
- United States Air Force, Law Enforcement/Security Forces Apprentice
Veterans Preference
10 points
Security Clearance
Secret
Federal Civilian Status
Current
Personal Information
Citizenship: United States
Affiliations
- YMCA Basket ball coach
Timeline
Management Analyst (Mail Manager)
Department of Homeland Security (DHS)
04.2020 - Current
Support Services Specialist (Copier Program Manager)
FEDERAL EMERGENCY MANAGEMENT AGENCY (FEMA)
04.2016 - 04.2020
Field Engineer
NCI INC/NDTE
08.2014 - 04.2016
Project Lead
R4 INC/NDTE
08.2013 - 08.2014
Field Engineer
R4 INC/NDTE
01.2013 - 07.2013
Postal Section Supervisor
ITT/KBOSSS EXELIS INC
02.2012 - 01.2013
Custodian of Postal Effects
ITT Systems Corporation
06.2010 - 02.2012
Custodian of Postal Effects/Postal Supervisor
Kellogg Brown & Root (KBR)
10.2007 - 06.2010
Senior Mail Clerk
Combat Support Associates (CSA)
04.2007 - 10.2007
Senior Personnel Security Specialist
Protection Strategies Inc.
10.2006 - 04.2007
Official Mail Manager
United States Air Force
10.2002 - 10.2006
Security Forces Convoy Leader
United States Air Force
05.1998 - 10.2002
Master’s Degree - Information Systems concentration in Project Management
DeVry University
Bachler’s of Science - Technical Management concentration in Networking
DeVry University
Contracting Officer Representative III (COR) -
Federal Acquisition Institute
Postal Operations Course - 42A
United States Army Course
Records Management Office Procedures -
United States Army Course
Airman Leadership/Management -
United States Air Force
Law Enforcement/Security Forces Apprentice -
United States Air Force
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