Summary
Overview
Work History
Education
Skills
Certification
Timeline
SeniorSoftwareEngineer
MARKEETA MARCY CRUTCHFIELD

MARKEETA MARCY CRUTCHFIELD

FAYETTEVILLE,NORTH CAROLINA

Summary

Desired Position: Enthusiastic Mortgage Loan Originator looking to start a career with a growing company.

QUALIFACATIONS PROFILE

Result-driven and performance-focused entry level Loan Originator, looking to leverage my experience in human resource management and operations as I transition into consumer lending. Effective at formulating and executing initiatives, professional growth and ensure excellent work performance. Adept in creating and deploying business development and client relationship strategies to increase brand awareness and reach urgent, challenging revenue and service delivery goals. Demonstrated experience processing transformation and process improvement initiatives to support the success of internal and external stakeholders. Executes resolution strategies that are fast, compliant, unbiased. Excellent verbal, written, and interpersonal communication skills, strong ability to communicate with small and large groups of stakeholders. Experience executing business strategy activities inclusive to strategic planning, process improvement, market research, data analysis, and organizational strategy. Adept in making recommendations of process and procedural changes to increase operational effectiveness and ensure compliance.

Overview

11
11
years of professional experience
1
1
Certificate

Work History

Senior Human Resource Manager

01.2012
  • Performed individual augmented tasks in the organization, onboarding, exit interviews, personnel accountability, record updates, personnel and finance actions, casualty operations, and awards management for all joint forces deployed to the United States Special Operations Command
  • Assumed responsibility in processing replacement requests for personnel departing theatre for mitigation of personnel gaps
  • Effectively executed mail operations for an organization stationed in an austere environment
  • Conducted development training to subordinate human resource entities throughout three regions
  • Constructed a mail distribution facility for the retrieval and distribution of mail to over 500 personnel in austere locations
  • Traveled to various locations throughout the peninsula to assess human resource operations and facilitate training
  • Successfully implemented the first-ever valor awards board panel and processes for army personnel receiving recognition during contingency operations
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance

Assistant Branch Manager

Labor Finders
Fayetteville, NC
01.2021 - 01.2022
  • Forecast and execute recruiting initiatives to determine prospective partner’s needs
  • Conduct workforce planning through sales calls and digital marketing
  • Create quotations and closeout contracts for prospecting customers, participate in competitive staffing bids, and request for proposals
  • Manage daily branch operations to ensure associates are allocated according to customer requirements, prioritize risk management by enforcing compliance, and conduct worksite inspections
  • Oversee accounts for 112 customers, collecting over $1.7m in receivables
  • Manage online presence for the branch
  • Produce quality content to engage recruits and prospective partners
  • Conduct follow-ups on delinquent accounts to secure payments within net term agreements
  • Utilize consumer and market insights, and sales calls to campaign distribution partnerships for the branch
  • Facilitate training to designated associates according to onboarding specifications.

Senior Human Resource Manager

United States Army
01.2016 - 01.2021
  • Provide leadership and direction to a global strategic operational organization, overseeing 4 human resource managers who service 2,000 personnel geographically dispersed throughout continental United States
  • Demonstrated multi-faceted leadership when executing the following roles:
  • Manpower Force Manager to perform analysis in support of the organizational growth in five-year span
  • Personnel Strength Manager, ensuring all positions were filled and turnover rates in mitigating critical vacancies
  • Primary master resilience trainer to execute resilience and performance enhancement training for diverse personnel across Joint Force installation
  • Develop products and processes by utilizing human resource information management systems (HRIS), such as Enlisted Distribution Assignment System (EDAS), IPERMS, eMILPO, Personnel Management Information System (TOPMIS), Electronic Evaluation System (EES), Common Operating Picture Synchronizer (COPS) and Global Electronic Approval Routing System (GEARS) to drive proper management of personnel and actions
  • Held responsibility in overseeing organization projects with operating budget worth over $15M
  • Work collaboratively with operations and logistics managers in obtaining organization goals
  • Strategically led eight personnel including their direct development and production
  • Directly communicated with key leaders regarding talent management processes and implementation of training and development programs for 25 human resource personnel within the organization
  • Drive efforts in the creation of standard operating procedures (SOPs) for the improvement of productivity and to bridge the capability gaps during the absence of personnel
  • Conduct hiring panels for human resource specialist aiming to work in the organization, while managing onboarding procedures for new hires thus ensuring all personnel are trained and certified in alignment with integration process
  • Train newly arrived personnel to maintain morale and momentum during operations
  • Helped department leaders devise ways to fairly assess employee performance and develop improvement plans

Senior Human Resource Manager

01.2013 - 01.2016
  • Dealt with all aspects of human resource operations for an organization offering sustainment support to an overseas contingency operating organization
  • Fulfilled talent management advisor role to key leaders and all senior personnel within the organization
  • Spearheaded organization-level promotion board, updating records, and processing awards
  • Rendered expert supervision to eight personnel engaged in personnel accountability, awards, personnel actions, strength management, in- and out-processing, deployment tracking, sponsorship, finance processing, and promotions
  • Maintained the accuracy of personnel pay discrepancies and proposed strategies to eliminate future challenges
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management
  • Developed promotional paths and succession plans
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management
  • Organized and led staff orientation programs and training to promote collaboration

Senior Human Resource Manager

01.2010 - 01.2012
  • Assumed responsibility in overseeing entire human resource operations for an organization responsible for the training and development of 500 Special Operation Forces cadre and trainees
  • Leveraged technologically relevant digital systems to manage payroll and benefits programs
  • Oversaw all aspects of strength management and human resource support for five subordinate companies geographically dispersed in four locations
  • Performed wide range of talent management advisor role to key leaders and all senior personnel within the organization
  • Utilized organization-level promotion board, updating records, and processing awards
  • Expertly supervised eight personnel responsible for managing personnel accountability, awards, personnel actions, strength management, in- and out-processing, deployment tracking, sponsorship, finance processing, and promotions
  • Motivated employees through special events and incentive programs
  • Created programs to reduce turnover and improve employee engagement in daily business process

Education

MBA - Business Management

North Carolina Agricultural And Technical University
Greensboro, NC
06.2026

Bachelor of Science - Human Resource Management

Trident University International
2020

Skills

  • Technical Skills: MS Office Suite (Outlook, Word, PowerPoint, Excel, Project), SharePoint
  • Project Management
  • Data Communications
  • Compliance
  • Market Research
  • Product Education
  • Mortgage Loan Origination
  • Customer Proposals
  • Application Reviews
  • Data Privacy
  • Customer Inquiries
  • NMLS Registration
  • Home Mortgage Disclosure Act

Certification

Mortgage Loan Originator Training Affinity Real Estate and Mortgage Services/Training - July 2022


Project Management Certificate - Cornell University - Sep 2021

Timeline

Assistant Branch Manager

Labor Finders
01.2021 - 01.2022

Senior Human Resource Manager

United States Army
01.2016 - 01.2021

Senior Human Resource Manager

01.2013 - 01.2016

Senior Human Resource Manager

01.2012

Senior Human Resource Manager

01.2010 - 01.2012

MBA - Business Management

North Carolina Agricultural And Technical University

Bachelor of Science - Human Resource Management

Trident University International

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MARKEETA MARCY CRUTCHFIELD