Markeeta Lockhart
Louisville,KY
Summary
Customer-oriented General Manager with 10+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
20
20
years of professional experience
Work History
General Manager
Family Dollar
04.2018 - 12.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Managed budget implementations, employee evaluations, and contract details.
Open Enrollment Specialist
Humana
10.2018 - 01.2019
- Checked documentation for accuracy and validity on updated systems.
- Maintained confidentiality of patient finances, records, and health statuses.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Generated, posted and attached information to claim files.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
General Manager's Assistant
Krispy Kreme
01.2010 - 04.2017
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Enforced quality assurance protocols to deliver ideal customer experiences.
Supervisor
Krispy Kreme
05.2004 - 01.2010
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
BBA - Business Administration And Management
National College of Business
Louisville, KY05.2009
Associate Of Science - Accounting And Business Management
National College of Business
Louisville, KY05.2009
High School Diploma -
Louisville Male High School
Louisville, KY05.2002
Skills
- Microsoft Windows
- ADP Workforce Now
- Profit and Loss Accountability
- Staff Training
- Risk Management
- Customer Service
- Business Management Principles
- Manage Budgets
- Microsoft Excel
- Managing over 50 employees at one time
- Kronos
- Compass
- Equifax
Timeline
Open Enrollment Specialist
Humana
10.2018 - 01.2019
General Manager
Family Dollar
04.2018 - 12.2023
General Manager's Assistant
Krispy Kreme
01.2010 - 04.2017
Supervisor
Krispy Kreme
05.2004 - 01.2010
BBA - Business Administration And Management
National College of Business
High School Diploma -
Louisville Male High School
Associate Of Science - Accounting And Business Management
National College of Business
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