Markeeta Lockhart
Louisville,KY
Summary
Customer-oriented General Manager with 10+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
20
20
years of professional experience
Work History
General Manager
Family Dollar
Louisville, KY
04.2018 - 12.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Managed budget implementations, employee evaluations, and contract details.
Open Enrollment Specialist
Humana
Louisville, KY
10.2018 - 01.2019
- Checked documentation for accuracy and validity on updated systems.
- Maintained confidentiality of patient finances, records, and health statuses.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Generated, posted and attached information to claim files.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
General Manager's Assistant
Krispy Kreme
Louisville, KY
01.2010 - 04.2017
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Enforced quality assurance protocols to deliver ideal customer experiences.
Supervisor
Krispy Kreme
Louisville, KY
05.2004 - 01.2010
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
BBA - Business Administration And Management
National College of Business
Louisville, KY05.2009
Associate Of Science - Accounting And Business Management
National College of Business
Louisville, KY05.2009
High School Diploma -
Louisville Male High School
Louisville, KY05.2002
Skills
- Microsoft Windows
- ADP Workforce Now
- Profit and Loss Accountability
- Staff Training
- Risk Management
- Customer Service
- Business Management Principles
- Manage Budgets
- Microsoft Excel
- Managing over 50 employees at one time
- Kronos
- Compass
- Equifax
Timeline
Open Enrollment Specialist
Humana
10.2018 - 01.2019
General Manager
Family Dollar
04.2018 - 12.2023
General Manager's Assistant
Krispy Kreme
01.2010 - 04.2017
Supervisor
Krispy Kreme
05.2004 - 01.2010
BBA - Business Administration And Management
National College of Business
High School Diploma -
Louisville Male High School
Associate Of Science - Accounting And Business Management
National College of Business