Markeia Boyce
Frederick,MD
Summary
Dynamic professional with extensive experience in affordable housing and tenant rights, honed at Housing Authority City of Frederick and Wells Fargo Home Mortgage. Excelled in case management and compliance monitoring, enhancing tenant satisfaction and reducing loan approval times. Skilled in Microsoft Office and adept at teamwork, consistently meeting targets through excellent communication and problem-solving abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Housing Specialists
Housing Authority City of Frederick
10.2021 - Current
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Assisted applicants in filling out housing applications and verifying assets.
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
- Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
- Contributed to team success by actively participating in staff meetings and sharing best practices with colleagues.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
- Coordinated eviction prevention efforts by mediating disputes between landlords and tenants, ultimately preserving stable housing situations for at-risk individuals.
- Collaborated with property managers to ensure smooth transitions for new tenants moving into their homes.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Evaluated rental applications thoroughly, verifying income eligibility and background checks for potential tenants.
- Helped clients find permanent or temporary housing.
- Maintained database of housing resources, landlords and management companies.
Tenant Account
Housing Authority City Of Frederick
04.2022 - 09.2022
- Reviewed tenant applications thoroughly to ensure accurate information was provided, minimizing potential risks associated with leasing decisions.
- Collaborated with property management teams on special projects such as capital improvements and strategic planning initiatives, ensuring continued growth and success for the company.
- Enforced lease terms consistently while remaining sensitive to unique tenant circumstances, maintaining a balanced approach to conflict resolution.
- Evaluated vendor contracts for cost-effectiveness, identifying opportunities for savings without compromising service quality.
Loan Specialists 4
Wellsfargo Home Mortgage
01.2010 - 05.2021
- Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
- Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
- Consistently met or exceeded monthly sales targets, contributing significantly to the department''s success.
- Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
- Assisted in the development of training materials for new Loan Specialists, contributing to overall team success.
- Liaised closely with other departments such as collections and legal teams when necessary to expedite resolution of problematic accounts.
- Managed a diverse portfolio of loans, balancing risk management with excellent customer service delivery.
- Proactively identified potential delinquent accounts, implementing early intervention strategies to mitigate risk exposure for the company.
Education
Frederick Community College
Frederick, MDSkills
- Affordable Housing Knowledge
- Affordable housing
- Tenant rights
- Fair housing regulations
- Policy analysis
- Asset management
- Compliance monitoring
- Case management
- Referrals and networking
- Applications
- Rent calculation
- Lease administration
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Collaboration and teamwork
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Certified in CPR/AED
- Microsoft office
- Maintaining client records
- Computer literacy
- Professionalism
- Policy understanding
Certification
Waitlist Specialists
Housing Manager
Timeline
Tenant Account
Housing Authority City Of Frederick
04.2022 - 09.2022
Housing Specialists
Housing Authority City of Frederick
10.2021 - Current
Loan Specialists 4
Wellsfargo Home Mortgage
01.2010 - 05.2021
Frederick Community College
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