MARKEINA R. CONNER

Knowledgeable business professional with proven track record in managing diverse projects and ensuring timely completion. Demonstrated ability to coordinate effectively with stakeholders and solve complex problems on-site. Successfully utilized project management and communication skills to deliver high-quality results.

• Achieved 15% revenue increase by attaining service contracts with home-warranty service companies.
• Evaluated administrative and HR operations, identified inefficiencies, and implemented streamlined processes to significantly improve business functions and bottom line.
• Drove significant increases in servicing capacity, number of satisfied clients served and establishing footprint for additional business opportunities.

• Conducted program evaluation for global nonprofit financial literacy organization.
• Contributed to the development and presentation of a strategic workforce plan for a simulated government agency.
• Formulated methodology to minimize labor costs, identify programmatic strengths, weakness, opportunities and continuous improvement, guide succession planning, and generated analytics to measure workforce planning.

• Family Member Care
• Probation and Parole Officer II, State of Missouri, Division of Administration
• Career Counselor, Family Workforce Centers of America

• Managed the resolution of complex customer cases to successful rate of completion.
• Participated in continuous training programs to stay updated with current product advances and consumer service standards.
• Executed completion of all departmental and mission objectives to reach achievable outcomes.
• Managed, hired and trained new personnel for privately owned plumbing and home renovation company. Developed and managed client relations to maximize service satisfaction. Monitored and resolve any service-related issues. Streamlined business processes including institution of a workforce policy. Developed business marketing ads and co-created mobile app to grow customer base, identify service opportunities and improvement. Facilitated training and development program for new office personnel. Administrative budget oversight.