Summary
Overview
Work History
Education
Skills
Freelance Graphic Designer
Timeline
Generic

Markeise Brown

Montgomery,AL

Summary

Proven leader with extensive experience in retail operations, notably at Loves Travel Stop, where I excelled in team management and POS systems operations. Demonstrated ability to enhance customer experience and store performance through effective problem-solving and customer service management. Skilled in mentoring staff and improving store efficiency, contributing to significant operational improvements. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

6
6
years of professional experience

Work History

Shift Leader

Loves Travel Stop
11.2018 - 04.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Enforced company policies and regulations with employees.

Assistant Manager

Marc 1 Car Wash
03.2021 - 08.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Assistant Store Manager

Travel Center of America
06.2022 - 02.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Assistant Store Manager

Quik Pawn Shop
03.2024 - Current
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

Education

GED -

H. Councill Trenholm State Community College
Montgomery, AL
05.2022

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Retail Operations
  • Customer Relations
  • Store Organization
  • Store Opening and Closing
  • Attention to Detail
  • Customer Service Management
  • Team Management
  • POS Systems
  • POS systems operations

Freelance Graphic Designer

Create graphics such as , flyers , business cards , websites , etc. For small businesses and cooperations.

Timeline

Assistant Store Manager

Quik Pawn Shop
03.2024 - Current

Assistant Store Manager

Travel Center of America
06.2022 - 02.2024

Assistant Manager

Marc 1 Car Wash
03.2021 - 08.2023

Shift Leader

Loves Travel Stop
11.2018 - 04.2021

GED -

H. Councill Trenholm State Community College
Markeise Brown