Markeisha Alphonse
Irving,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Dicker Staffing
01.2022 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Medical Assistant
Baylor Scott & White
05.2015 - 09.2017
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Ensured accuracy in medical records by diligently documenting patients'' symptoms, vitals, and medical history.
- Updated patient information and insurance details for accurate electronic medical records.
- Used eClinical software to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Maintained strict compliance with HIPAA regulations, ensuring confidentiality of sensitive patient information.
- Reduced wait times for patients by maintaining organized triage system that prioritized based on urgency levels.
- Supported clinic administration tasks such as scheduling appointments, updating patient records, and coordinating referrals to specialists when necessary.
- Exhibited strong interpersonal skills while interacting with diverse patient populations, fostering welcoming and supportive environment for all individuals seeking medical care.
- Maximized accuracy of insurance verification processes by thoroughly reviewing coverage details before submitting claims.
Education
Associate of Science - Liberal Science
Dallas College
Dallas, TX05.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Conflict Resolution
- Call center experience
- Microsoft Outlook
- Follow-up skills
- Product Knowledge
- Microsoft Outlook
- Follow-up skills
- Product Knowledge
Timeline
Customer Service Representative
Dicker Staffing
01.2022 - 10.2022
Medical Assistant
Baylor Scott & White
05.2015 - 09.2017
Associate of Science - Liberal Science
Dallas College
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