Summary
Overview
Work History
Education
Skills
Timeline
Generic

Markeisha Latham

Edwards,Mississippi

Summary


Experienced with remote customer support, proficient in managing inquiries and resolving issues promptly. Utilizes effective communication and technical skills to provide seamless user experiences. Knowledge of customer relationship management tools and best practices to ensure client satisfaction and operational efficiency.

Overview

18
18
years of professional experience

Work History

Tax Preparer

DSDTaxGroup
01.2007 - Current
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Assessed client tax situations to determine best filing options.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.

Customer Service Representative

Teladoc Health
07.2023 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Hippa Verification on all clients


  • Assisting patients with scheduling appointments and completing necessary registration paperwork, often using electronic health record (EHR) systems.
  • Verifying patient insurance eligibility and gathering necessary information for billing and prior authorizations.
  • Accurately entering patient information and documenting interactions in the EHR system.
  • Addressing patient questions and concerns effectively and efficiently, sometimes escalating issues to appropriate personnel.


Sales Manager

Shunsleek Beauty
01.2017 - 03.2024
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.

Substitute Teacher, K-12

Kelly Services
08.2017 - 08.2019
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
  • Supervised lunchroom and recess activities.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.

Education

Associate of Arts - Business Administration

Hinds Community College
Raymond, MS

High School Diploma -

Callaway High School
Jackson, Ms
08-1990

Skills

  • Organization skills
  • Document preparation
  • Income tax preparation
  • Local, state, and federal tax returns
  • Relationship building
  • Client communication
  • Data gathering
  • Type 45wpm

Timeline

Customer Service Representative

Teladoc Health
07.2023 - 08.2024

Substitute Teacher, K-12

Kelly Services
08.2017 - 08.2019

Sales Manager

Shunsleek Beauty
01.2017 - 03.2024

Tax Preparer

DSDTaxGroup
01.2007 - Current

Associate of Arts - Business Administration

Hinds Community College

High School Diploma -

Callaway High School

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