Markeisha Nelson
Dental Assisting/ Front Desk Clerk
Jacksonville,NC
Summary
Dedicated and detail-oriented Dental Technician with experience supporting multi-division clinical operations, patient care, supply management, safety compliance, and environmental readiness within a high-tempo healthcare setting. Proven ability to assist providers during complex procedures, maintain mission readiness, manage clinic inventory and budgets, and ensure compliance with safety and environmental standards. Strong organizational, communication, and teamwork skills with a commitment to delivering high-quality patient care. Hardworking and motivated individual who can problem-solve and achieve results.
Experienced with emergency medical care and patient support. Uses advanced medical techniques to ensure patient well-being. Knowledge of critical care procedures and team collaboration.
Professional healthcare provider with extensive background in clinical and emergency medical settings. Proficient in patient care, medical procedures, and crisis management. Strong focus on collaboration and adaptability, ensuring dependable support in high-pressure environments. Known for effective communication, critical thinking, and steadfast commitment to delivering quality patient outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HMDA (Hospital Corpsman Dental Assistant)
United States Navy, USN
11.2017 - 05.2025
- Provide direct clinical support to 3 providers across 3 divisions serving active-duty personnel.
- Assisted in 1,743 dental procedures during more than 7,000 patient encounters.
- Contributed to clinic operations supporting approximately $15 million in patient care value.
- Helped maintain a 96% operational readiness rate and supported overall Oral Health Index goals.
- Prepared treatment rooms, sterilized instruments, maintained patient records, and ensured efficient clinical workflow.
- Delivered compassionate patient support while maintaining professionalism in a fast-paced healthcare environment.
- Prophylaxis Technician: As a Prophylaxis Technician, she has seen a total of 79 patients and treated 477 dental procedures with a dental value of $ 24,003. A very punctual and efficient with time and continuing to develop skills in the field of study and at work.
- Infection Control Officer: Conducting weekly checks in patient rooms, monthly inspections, completing 7 quarterly water line tests with a dental value of $501k, and confirming 100% accountability pieces of training for the clinic.
- Staff duty coordinator (Dec 2021-present)- With the revised standard operation procedures, a comprehensive training regime was initiated for all active-duty personnel. A group of eight sailors were successfully instructed on the proper standing watch procedures, and seven duty watch bills were completed.
- Hygiene Instrument tracking Coordinator- (July 2021-Present): Conducting a system to keep track of 141 dental hygiene cassettes when they are sent to be sharpened and when the return of cassette. Ensuring optimal readiness for patient care and patient satisfaction.
- Administered medical care to personnel in high-pressure environments.
- Collaborated with interdisciplinary teams to enhance patient treatment plans.
- Conducted routine health assessments and monitored vital signs consistently.
- Trained junior corpsmen on emergency response procedures and protocols.
- Implemented infection control measures to maintain patient safety standards.
- Coordinated logistics for medical supplies, ensuring readiness and availability.
- Developed training programs focused on advanced life-saving techniques for staff.
- Evaluated operational processes, identifying areas for improvement and efficiency gains.
- Maintained detailed records of patients'' medical histories, exam findings, and treatment plans to facilitate efficient communication among healthcare team members.
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Assisted in medical examinations, treatments and procedures for diverse conditions and patient populations.
- Participated in ongoing professional development opportunities to stay current on industry best practices, ultimately elevating the quality of patient care provided.
- Promoted a positive work environment through effective teamwork and open communication among colleagues across departments.
- Updated medical records in EMR system and double-checked data for accuracy.
- Streamlined clinic operations by assisting with scheduling appointments, managing patient flow, and coordinating follow-up care as needed.
- Coordinated inventory management efforts for medical supplies, minimizing waste while ensuring adequate stock levels for seamless operations.
- Helped with preparation of medical equipment and supplies for use in hospital procedures.
- Supported medical staff in providing patient care in high-demand hospital environment.
- Provided leadership, delegation, and exceptional medical service in high-pressure situations.
- Assisted in the development of patient care plans, offering valuable input based on clinical observations and expertise.
- Served as a liaison between patients and their families, facilitating clear communication regarding treatment plans and progress updates.
- Supported healthcare initiatives through active community outreach efforts, educating the public on various health-related topics.
- Contributed to the development of new training materials for incoming Hospital Corpsmen, enhancing overall knowledge within the department.
- Educated patients on preventative care measures, promoting overall health and well-being through informed decision making.
- Maintained operational organization by ensuring equipment functionality, inventory levels and employee medical training.
- Utilized medical instruments to perform minor surgeries and other procedures.
- Administered medications and treatments accurately, ensuring proper dosage and timely administration for optimal results.
- Administered medications through injections and IVs in compliance with physician orders.
- Performed basic laboratory tests and collected specimens for further analysis.
- Enhanced patient care by providing top-notch medical assistance and supporting doctors during examinations.
- Conducted thorough patient assessments to gather vital information for accurate diagnosis and treatment planning.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Supported dental procedures, ensuring efficient operation and patient satisfaction.
- Increased office efficiency by maintaining patient records with up-to-date information.
- Improved dental procedure outcomes with accurate preparation of filling and crown materials.
- Verified patient insurance eligibility and benefits.
- Reduced infection rates by diligently adhering to strict sterilization protocols when handling equipment and preparing patients for procedures.
- Improved patient satisfaction by delivering compassionate care and addressing individual concerns or needs.
HMDA (Hospital Corpsman Dental Assistant)
United States Navy (active duty)
11.2017 - 05.2025
- LEAN SIX SIGMA Green Belt
- Qualified Prophylaxis Technician (Military)
- Qualified Sick Call Screener (Military)
- Qualified Dental Assistant by The Department of Labor
Education
Associate of Science - Health Sciences
Purdue University Global
Lafayette, IN11-2024
Bachelor of Science - Health Sciences
Purdue University Global
Lafayette, IN11-2024
Skills
- Dental Assisting & Chairside Support
- Clinical Operations
- Sterilization & Infection Control
- Inventory & Supply Management
- Safety & Environmental Compliance
- Team Collaboration
- Patient Care & Communication
- Administrative Documentation
- Budget Tracking
- Time Management
- Mission Readiness Support
- Emergency medical response
- Basic life support
- Emergent care
- Oxygen therapy administration
- HIPAA compliance
- Triage and assessment
- Medical record documentation
- IV fluid administration
- Patient monitoring
- Phlebotomy techniques
- Medication administration
- Medical terminology
- Physician support
- Teamwork
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Multitasking Abilities
- CPR/AED
- Interpersonal communication
- Professionalism
- Conflict resolution
- Excellent communication
- Patient comfort
Affiliations
RHO SIGMA ALPHA Sorority member (11/2025)
Certification
- USMAP DA (JUL 2022)
- Qualified Prophylaxis Technician (Military)
Languages
Spanish
Limited Working
Interests
- Enjoy participating in Lego Building for overall physical and mental well-being
- Enjoying the art of baking and pastry-making, experimenting with recipes
Timeline
HMDA (Hospital Corpsman Dental Assistant)
United States Navy, USN
11.2017 - 05.2025
HMDA (Hospital Corpsman Dental Assistant)
United States Navy (active duty)
11.2017 - 05.2025
Associate of Science - Health Sciences
Purdue University Global
Bachelor of Science - Health Sciences
Purdue University Global
CLINICAL ROTATIONS
- Fort Sam Houston Joint Base Dental Clinic
- X-ray and General Dentistry chairside assisting (84 hours)