Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Markeisha Weaks

Kannapolis,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Administrator

All Saints' Episcopal Church
06.2018 - 10.2021
  • Assessed budget plans and present costs to forecast future expenditures and recommend changes.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Communicated supervisor objectives across all ministries through regular correspondence and scheduled status updates.
  • Interacted with Church members professionally by phone, email or in-person to provide information and/or direct to desired staff members.
  • Executed core financial processes, including vendor setup and payment, operational expenses, administration of bank accounts and account reconciliations.
  • Produced weekly, monthly, quarterly and annually reports outlining financial data to assist board members with making strategic plans and operational decisions.

Property Manager

Public Storage
06.2016 - 05.2018
  • Analyzed and evaluated monthly financial statements.
  • Processed payments and applied to customer balances.
  • Secured average of 400 rental agreements each month.
  • Responded to all Common Area Maintenance (CAM) inquiries.
  • Verified that all customer complaints were handled promptly and appropriately.
  • Set up and updated customer accounts with interactions, payments and personal information.
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances.
  • Persistently reached out to approximately 70 delinquent customers with extremely past due accounts daily to coordinate collection procedures and recover lost revenue.
  • Performed prescribed scripts and utilized friendly but firm attitude with full knowledge of contractual requirements and legal remedies.

Shift Manager

Subway
06.2015 - 09.2016
  • Managed work flow to exceed quality service goals.
  • Identified individual development needs with appropriate training.
  • Earned management trust by serving as key holder, responsible for opening and closing store.
  • Performed bank deposits and reviewed cash operation data daily to verify proper replenishment.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Conducted monthly walk-throughs with managers to discuss interior visual displays, including store window presentation.
  • Handled weekly flow of paperwork and inventory count and communicated with General Manger on labor percentage and food cost.

Telecommunications PDP Specialists

Connextions Inc.
06.2011 - 11.2015
  • Met or exceeded service and quality standards every review period.
  • Set up appointments with interested customers according to schedule availability.
  • Answered calls, took messages and transferred calls to appropriate individuals.
  • Opened new accounts and documented personal, demographic and payment information in systems.
  • Managed customer calls effectively and efficiently in complex, fast-paced and challenging environments.
  • Gathered and verified all required customer information for tracking purposes while following all HIPPA laws.
  • Provided and negotiated information about available products and services including membership details and purchase advantages.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Answered over 200 calls per shift to meet fast-paced call center demands.

Education

Bachelors Of Science - Business Administration And Management

Livingstone College
Salisbury, NC
05.2017

High School Diploma -

A. L. Brown High School
Kannapolis, NC
06.2010

Skills

  • Organized
  • Time-management
  • Microsoft proficient
  • Energetic personality
  • Multi-tasking strength
  • Outstanding customer service skills
  • Team player
  • Self-motivated
  • Problem solving
  • Detail oriented
  • Type 40 wpm
  • Strong oral written and communication skills

Certification

  • North Carolina Notary Public
  • State Licensed Nail Technician

Timeline

Senior Administrator

All Saints' Episcopal Church
06.2018 - 10.2021

Property Manager

Public Storage
06.2016 - 05.2018

Shift Manager

Subway
06.2015 - 09.2016

Telecommunications PDP Specialists

Connextions Inc.
06.2011 - 11.2015

Bachelors Of Science - Business Administration And Management

Livingstone College

High School Diploma -

A. L. Brown High School

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Markeisha Weaks