Markeisha Weaks
Myrtle Beach,SC
Summary
Versatile professional dedicated to delivering exceptional customer service and administrative excellence. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Recreation Supervisor
Hilton Grand Vacations
Myrtle Beach, SC
01.2025 - Current
- Scheduled and managed event logistics, ensuring smooth execution of programs.
- Assisted in resolving complex customer issues by coordinating with relevant departments for effective solutions.
- Delivered exceptional customer service through active listening, clear communication, and professional etiquette.
- Researched, planned and organized fun, entertaining activities for youth and adults of various ages.
- Created weekly activity calendars to keep guest informed and engaged about upcoming events.
- Cultivated positive relationships with guests and team members using good judgement, active listening and social perceptiveness.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Managed budgets effectively, ensuring efficient allocation of resources for operational expenses.
- Trained new staff on communication protocols and customer service best procedures.
Night-Auditor/Front Desk Manager
Hilton Grand Vacations
Myrtle Beach, SC
01.2024 - 01.2025
- Greeted guests and visitors upon arrival, offered assistance, and answered questions while building rapport.
- Updated guest accounts and processed payments accurately, safeguarding financial integrity.
- Documented call details meticulously, contributing to improved service records and reporting accuracy.
- Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments and report generation.
- Coordinated with daytime staff to communicate important information, ensuring a smooth transitions and continuity of services.
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Prepared end-of-day reports detailing revenue, occupancy rates, and guest feedback for management review.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
Senior Administrator
All Saints' Episcopal Church
Concord, NC
06.2018 - 10.2021
- Coordinated schedules and meetings for management, optimizing time management and productivity.
- Oversaw project timelines and deliverables, ensuring alignment with strategic objectives and team accountability.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times required by company policy and legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing systems that streamlined document retrieval and eliminated misplaced files.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current, and compliant financial records.
- Interacted with members professionally by phone, email, or in-person to provide information and/or direct to desired staff member.
- Communicated supervisory objectives across all ministries through regular correspondence and scheduled status updates.
- Managed scheduling for events and meetings, ensuring optimal resource allocation and communication.
- Produced weekly, monthly, quarterly, and annual reports outlining financial data to assist board members with making strategic plans and operational expenses.
Property Manager
Public Storage
Concord, NC
06.2016 - 05.2018
- Gathered customer information and promptly input data into computer system, ensuring accuracy.
- Created and updated customer accounts with interactions, payments and personal information.
- Provided accurate information to customers through active listening, clear communication, and professional etiquette.
- Assisted customers with scheduling appointments, confirming details, and making necessary adjustments.
- Oversaw daily operations of storage facility, ensuring compliance with safety and security protocols.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Managed tenant relations, addressing concerns and maintaining high customer satisfaction levels.
- Conducted regular property inspections, identifying maintenance needs and coordinating timely repairs.
Education
Bachelor of Science - Business Management
Westerns Governors University
Salt Lake City, UT08.2027
High School Diploma -
A.L. Brown Highschool
Kannapolis06.2010
Bachelor of Science - Business Administration
Livingstone College
Salisbury, NC05.2017
Skills
- Organizational Skills
- Microsoft Proficient
- Multi-Tasking Strength
- Team Player
- Problem-Solving
- Type 40 wpm
- Time-Management
- Energetic Personality
- Outstanding Customer Service Skills
- Self-Motivated
- Detail-Oriented
- Strong Oral and Written Communication Skills
Certification
CPR Certified
Certified Nail Technician
Timeline
Recreation Supervisor
Hilton Grand Vacations
01.2025 - Current
Night-Auditor/Front Desk Manager
Hilton Grand Vacations
01.2024 - 01.2025
Senior Administrator
All Saints' Episcopal Church
06.2018 - 10.2021
Property Manager
Public Storage
06.2016 - 05.2018
Bachelor of Science - Business Management
Westerns Governors University
High School Diploma -
A.L. Brown Highschool
Bachelor of Science - Business Administration
Livingstone College