Markeita Billups
Chattanooga, Tennessee, United States,TN
Summary
Empathetic Licensed Practical Nurse with expertise in patient advocacy, telehealth, and care coordination. Engages patients to assess needs and navigate barriers to care. Reinforces care plans and fosters interdisciplinary collaboration to ensure continuity of care and positive outcomes for patients with chronic conditions.
Overview
14
14
years of professional experience
Work History
Remote Monitoring Nurse
Telemate Health
05.2025 - Current
- Proactively engage patients via phone to assess symptoms, reinforce care plans, and address barriers
- Monitor and interpret patient biometric data to identify risks and prioritize care needs
- Escalate urgent clinical concerns to providers, ensuring timely intervention and continuity of care
- Support chronic disease management through patient education and accountability coaching
- Build strong patient relationships through consistent, empathetic communication in a fully remote setting
Intake / Scheduling / Patient Care Manager Assistant
Home Care Solutions (LHC Group)
12.2017 - 05.2025
- Collaborate with interdisciplinary teams to ensure seamless care transitions and follow-through
- Identified and resolved barriers to care by addressing scheduling conflicts and service gaps
- Acted as a key liaison between patients, families, providers, and internal teams
- Coordinated and advocated for timely home health services to ensure prompt patient care
Telehealth Nurse / Prior Authorization Coordinator
Continuate Health Services (LHC Group)
10.2012 - 12.2017
- Obtained prior authorizations for essential treatments and services, facilitating patient access to care
- Provided telehealth support, monitored patient conditions, and escalated changes to ensure timely interventions
- Educated patients and caregivers on self-management strategies, enhancing health literacy and empowering informed decision-making
- Built rapport with diverse patient populations through consistent, supportive communication
Education
LPN -
Tennessee Technology Center
Athens, TNSkills
- Patient Advocacy
- Care Plan Development
- Health determinants
- Patient monitoring
- Disease management
- Clinical Escalation
- Patient Education
- Healthcare Navigation
- Insurance Authorization
- Telehealth communication
- Empathy & Active Listening
- Relationship Building
- Problem Solving
- Organization
- Adaptability
- Patient Engagement
- Detail-Oriented
Timeline
Remote Monitoring Nurse
Telemate Health
05.2025 - Current
Intake / Scheduling / Patient Care Manager Assistant
Home Care Solutions (LHC Group)
12.2017 - 05.2025
Telehealth Nurse / Prior Authorization Coordinator
Continuate Health Services (LHC Group)
10.2012 - 12.2017
LPN -
Tennessee Technology Center