Markeita Taylor
Philadelphia,United States
Summary
Motivated Supervisor leveraging team skills to build customer-driven sales experience. Takes initiative to create menu items for specifications, always delivering service with enthusiasm. Excellent problem-solving skills to work within busy and constantly changing environment. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Cafe Supervisor
Compass Group USA
Philadelphia, PA
11.2018 - Current
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
- Supervised team of 12 employees in the customer service establishment, maintaining positive and productive atmosphere to enhance employee experience.
- Monitored staff performance, providing feedback and guidance when necessary.
- Trained new employees on operational procedures and policies.
- Conducted weekly meetings with staff to discuss goals and objectives.
- Supervised staff in providing excellent customer service to patrons.
Cashier/Food Service Worker
Compass Group USA
Philadelphia, PA
12.2012 - Current
- Maintained order and cleanliness of work areas to conform with health codes.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Acquired new skills to support team and further accommodate customer needs.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Set up, restocked and cleaned dining areas.
- Operated cash register to process cash, check and credit card transactions.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
Lead Cashier
Compass Group USA
Philadelphia, PA
08.2018 - 11.2018
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Trained new team members in cash register operation, stock procedures and customer services.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Increased sales opportunities by upselling and cross selling products, using tried and true creativity and persuasion methods.
Education
High School Diploma -
Simon Gratz
Philadelphia, PA06.2004
Skills
- Timekeeping
- Public relations
- Foodservice
- Sanitation
- Policies and procedures
- Weekly menu preparation
- Opening and closing procedures
- Administrative skills
- Employee training
- Listening skills
Timeline
Cafe Supervisor
Compass Group USA
11.2018 - Current
Lead Cashier
Compass Group USA
08.2018 - 11.2018
Cashier/Food Service Worker
Compass Group USA
12.2012 - Current
High School Diploma -
Simon Gratz