MARKEITHA MAY
Houston
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, claims management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Onboarding Analyst
UnitedHealthcare for Global Insight
Houston
05.2025 - 12.2025
- Review Agent Onboarding application contracts daily to validate completeness of information and confirm agent eligibility for progression.
- Ensure that all contracting credentials and other necessary documents are in order for processing.
- Perform analysis of submitted material for completeness and accuracy, analyzing credentials and documentation for eligibility.
- Ensure submitted paperwork is compliant and adheres to all federal and state laws and regulations.
- Identify risks and/or data issues that arise.
- Collaborated with cross-functional teams to enhance operational efficiency and service delivery.
- Maintained positive working relationship with fellow staff and management.
Claims Specialist
State Farm Insurance
Houston
12.2023 - 05.2025
- Investigate and evaluate total loss and catastrophe auto claims to determine coverage, liability, and appropriate settlement amounts.
- Analyze policy provisions, conduct quality first-contact interviews, and resolve title discrepancies.
- Prevent fraudulent claims by reviewing documentation, verifying data, and referring suspicious activity to the Special Investigations Unit (SIU).
- Maintain compliance with state regulations and internal claims processing standards.
- Deliver outstanding customer service by responding to inquiries, and resolving issues promptly.
- Documented claim activities in the internal management system accurately.
- Resolved claims by approving or denying documentation, calculating benefits due, and determining compensation settlement.
- Investigated complex or high-value claims to identify discrepancies/fraud
- Collaborated with underwriting teams to provide insights on potential risks.
- Identified and pursued subrogation opportunities to recover costs.
- Managed a caseload of claims efficiently, ensuring adherence to company standards.
- Assessed property damages, and coordinated with repair professionals for estimates.
- Educated clients on policy coverage and claims procedure.
- Processed payments for valid claims according to established procedures.
- Determined covered insurance losses by studying provisions of policies or certificates.
Claims Service Specialist & Workflow COE Associate
Allstate Insurance
Houston
11.2014 - 11.2022
- Processed incoming medical bills, and retrieved records for bodily injury and PIP claims.
- Liaised with attorneys and providers to ensure compliance with Medicare and legal standards.
- Created detailed demand packages for adjusters, and tracked timelines to meet regulatory deadlines.
- Managed workflow routing of claims files, assigned by severity levels, and coordinated mediation and litigation support.
- Generated internal reports and maintained accurate data using Excel and SharePoint.
- Assisted in developing new policies and procedures for improving the efficiency of the claims process.
- Checked documentation for appropriate coding, catching errors, and making revisions.
- Processed claims for payment are forwarded to the appropriate personnel for further investigation.
- Organized information by using spreadsheets, databases, or word processing applications.
- Assisted with the booking of travel arrangements for insureds and adjusters for trials, including flights, hotels, and car rentals.
- Maintained detailed records of all workflow activities, including task assignments and deadlines.
Crime Lab Admin Asst & DL Customer Service Rep
Texas Department of Public Safety
Houston
02.2013 - 11.2014
- Responded to subpoenas and managed the release of forensic lab results to legal entities for Open Record Requests.
- Assisted citizens with driver's license services, conducted testing, verified identity documents, and processed financial transactions.
- Maintained document records, and ensured secure handling of confidential data.
- Maintained an electronic filing system for records retention purposes.
- Answered and directed phone calls, emails, and other inquiries from staff members and customers.
- Processed applications and documents for driver's licenses and identification cards.
- Performed Road Tests for new drivers.
- Coordinated with law enforcement for the verification of identification requests.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Answered questions from customers regarding services offered by TX Drivers License Division.
Education
High School Diploma -
Robbinsdale Armstrong High School
Plymouth, MNSkills
- Payment and Fraud escalations
- Data integrity
- Teamwork and collaboration
- Policy analysis
- Effective communication
- Contract analysis
- Root-cause analysis
- Evidence-based decision making
- Compliance verification
- Team collaboration
- Incident reporting
- Deadline adherence
- Data research and validation
- Documentation and reporting
Certification
- Texas All Lines Adjuster License, 03/01/25, 03/01/27
- Texas Life, Accident & Health Exam passed, 5/2025
References
References available upon request.
Personal Information
Timeline
Onboarding Analyst
UnitedHealthcare for Global Insight
05.2025 - 12.2025
Claims Specialist
State Farm Insurance
12.2023 - 05.2025
Claims Service Specialist & Workflow COE Associate
Allstate Insurance
11.2014 - 11.2022
Crime Lab Admin Asst & DL Customer Service Rep
Texas Department of Public Safety
02.2013 - 11.2014
High School Diploma -
Robbinsdale Armstrong High School