Markeitha Williams
Dallas,TX
Summary
Astute call center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer obiections. Self-motivated and true team player.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Unarmed Security Guard
Securitas Security Services USA
Dallas, TX
11.2024 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Patrolled parking lots and garages to determine security of vehicles and property.
Warehouse Associate
Amazon
10.2022 - 02.2023
- Worked safely around moving machinery
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Lift up to 49 pounds to receive and put away inventory
- Use scanners to read bar codes on products
- View prompts on screens and follow the direction for some tasks, troubleshoot problems
Merchandise And Stocking Associate
Sams club
02.2022 - 09.2022
- Wrapping and Boxing
- Wrapping and Boxing
- Warehouse Environment Safety
Customer Service Representative
Everisepc
Dallas, TX, TX
11.2021 - 01.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Call Center Representative
Progressive
07.2021 - 01.2022
- Maintained the sales floor and merchandise presentation in accordance with company policies and procedures by properly zoning the area
- Singing and pricing merchandise according to company policies and procedures, identifying shrink and damages, and securing fragile and high-shrink merchandise
- Orchestrated re-organization of stockroom merchandise to promote successful inventory and cycle
- Exhibited high energy and professionalism when dealing with clients and staff
- Investigated and resolved customer inquiries and complaints quickly
- Created and maintained detailed database to develop promotional sales
- Counts
- Set up advertising displays and arranged merchandise on counters and tables to promote sales, boosting sales 45%
- 49
- Switch Template
- AA
- Update Content
- Get My Resume
Education
High School Diploma - Education Programs
Dallas Can Academy
Dallas, TX05.2021
Skills
- Development in any professional field
- Problem - solving skills
- Customer service optimization
- Verbal and written communication
- Customer support
- Wrapping and boxing
- Warehouse environment safety
- Facility security
- Report writing
- Building security
Timeline
Unarmed Security Guard
Securitas Security Services USA
11.2024 - Current
Warehouse Associate
Amazon
10.2022 - 02.2023
Merchandise And Stocking Associate
Sams club
02.2022 - 09.2022
Customer Service Representative
Everisepc
11.2021 - 01.2022
Call Center Representative
Progressive
07.2021 - 01.2022
High School Diploma - Education Programs
Dallas Can Academy