Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Marco Rivera

Waterbury,CT

Summary

Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.

Overview

4
4
years of professional experience

Work History

Assistant Seafood Manager

Restaurant Depot
Waterbury, CT
12.2022 - 05.2024
  • It was my job to perform efficiently and maintain proper customer care.
  • Assisted in the ordering and receiving of seafood products to ensure quality standards were met.
  • Managed daily operations of the seafood department including customer service, stocking, merchandising, and cleaning duties.
  • Ensured that all product displays were properly stocked according to planograms.
  • Performed daily inspections of all refrigeration units for temperature accuracy.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude.
  • Inspected incoming shipments for freshness and quality assurance purposes.
  • Implemented cost-saving measures to reduce expenses without compromising quality.
  • Provided guidance and support to staff members as needed.
  • Collaborated with store managers to maximize overall profitability within the department.
  • Stocked and rotated seafood merchandise in accordance with company standards on merchandise presentation, safety, sanitation and customer service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

Axe Master

Blue Ox Axe Throwing
Bridgeport, CT
12.2019 - 01.2021
  • Generated daily reports on the number of booked, canceled, rescheduled appointments.
  • Resolved conflicts between customers and staff in a professional manner.
  • Provided assistance with additional tasks as needed or requested by management.
  • Scheduled and confirmed appointments.
  • Provided timely, courteous, and knowledgeable responses to information requests.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Worked collaboratively with other team members to meet departmental goals.
  • Resolved customer complaints in a professional manner.
  • Adhered to organizational policies and procedures related to appointment scheduling.
  • Ensured that all safety rules were being followed at all times by both staff members and participants alike.
  • Advised customers on different packages available based on their needs.
  • Assisted with setting up of the arena prior to start of each session which included placing targets, lining up mats.
  • Provided exceptional customer service experiences throughout each session held by greeting guests warmly upon arrival and addressing any questions or concerns they may have had.
  • Provided guidance on proper maintenance of axes and other equipment used in the sport.
  • Created fun challenges for participants to complete during their sessions.
  • Coordinated group events such as corporate team building activities, birthday parties, bachelor and bachelorette parties.
  • Instructed axe throwing techniques to new and experienced participants, ensuring safety protocols were followed.
  • Resolved any customer complaints in a timely manner while maintaining a professional attitude at all times.
  • Assisted customers with booking reservations online or over the phone for individual or group sessions.
  • Conducted regular training sessions with new employees regarding safety protocols and customer service standards.
  • Managed front desk operations such as checking customers in when they arrive, taking payments.
  • Monitored inventory levels of supplies necessary for running axe throwing sessions successfully.
  • Analyzed data collected from previous sessions to identify areas where improvements can be made in order to increase customer satisfaction ratings.
  • Demonstrated proper form for throwing an axe and provided constructive feedback to help improve accuracy.
  • Maintained a clean and organized facility, including sanitizing all equipment after each use.
  • Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
  • Conducted daily practice sessions to enhance team performance and individual skills.
  • Performed daily banking duties such as deposits and withdrawals of funds from registers.
  • Replenished merchandise displays throughout the store as needed.
  • Reconciled daily sales receipts against cash drawer for accuracy.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
  • Ensured store was opened and closed in a timely manner according to company policies.
  • Organized backroom storage areas to maximize efficiency of space utilization.
  • Verified accuracy of register tills at beginning and end of shift.

Education

High School Diploma -

Bridgeport Military Academy
Bridgeport, CT
06-2017

Skills

  • Seafood Merchandising
  • Sanitation Standards
  • Operational Efficiency
  • Display Setup
  • Equipment monitoring
  • Product Rotation
  • Staff Training
  • Promotional planning
  • Display case management
  • Regulation compliance
  • Waste Reduction
  • Inventory Control
  • Seafood pricing

Affiliations

  • Outings with family
  • Gym
  • Hiking
  • Gun Range

Timeline

Assistant Seafood Manager

Restaurant Depot
12.2022 - 05.2024

Axe Master

Blue Ox Axe Throwing
12.2019 - 01.2021

High School Diploma -

Bridgeport Military Academy

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Marco Rivera