Markel Dorsey
Las Vegas,NV
Summary
A hardworking, highly observant, and professional security guard with several years of experience monitoring patrons, checking IDs, and dealing with unruly situations and people. A versatile and straightforward individual committed to providing a safe, enjoyable environment to guests. Skillful in administering crowd control and professionally diffusing altercations.
Overview
9
9
years of professional experience
Work History
Security Guard
Hakassan Nightclub
04.2018 - Current
- Ensured the protection of all guests and employees.
- Monitored premises and restricted entry of unauthorized persons to the facility.
- Performed regular patrols on the property and assisted in reducing loss.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Deploy and follow safety procedures and protocols.
- Made sure large crowds were kept under control.
Customer Service Representative
Alorica
07.2015 - 04.2017
- Responsible to ensure customers were satisfied with their experience dealing with our company
- Handle customer inquiries, complaints, billing questions and payment service requests
- Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions
- Interface daily with internal partners in accounting, new business, operations and consumer affairs divisions
- An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty
Education
HIGHSCHOOL DIPLOMA -
SILVERADO HIGHSCHOOL
LAS VEGAS, NVSkills
- Basic computer skills
- Conflict Resolution skills
- Quick decision-making and critical thinking skills
- Good Team Player
- Verbal communication
- Knowledge of security operations and safety procedures
- Ability to work under pressure
- Multitasking skills
References
James C Willette, Retired USAF, (702) 300-4429
Timeline
Security Guard
Hakassan Nightclub
04.2018 - Current
Customer Service Representative
Alorica
07.2015 - 04.2017
HIGHSCHOOL DIPLOMA -
SILVERADO HIGHSCHOOL
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